Gravitas AI’s Telegram Assistant manages chats, automates responses, and engages users intelligently — enabling businesses to scale messaging, capture leads, and deliver superior customer experiences.
Agent Hours Saved.
Improvement in FRT
Repeat Customers
Improvement in NPS
The Telegram Assistant uses NLP and AI to understand user intent, respond contextually, and escalate when necessary. It handles FAQs, customer support, lead generation, and campaign-driven messages — all while maintaining natural, human-like interactions.
AI-powered responses to DMs and comments
NLP understanding for context-aware engagement
️Rule-based and AI-driven automation workflows
Lead capture and qualification directly from Instagram
Multi-language support for global audiences
Analytics on engagement, follower queries, and campaign performance
Whether managing incoming support calls or running outbound campaigns, Gravitas AI’s Telephone Assistant adapts effortlessly. It greets, verifies, and resolves — or routes calls intelligently based on caller intent, urgency, and history.
Whether you’re automating support, nurturing leads, or managing appointments — the WhatsApp Assistant adapts to your business logic effortlessly.
Corporate B2B
Customer Support
Education
Finance & BFS
Retail & E-commerce
Legal
The Telegram Assistant integrates seamlessly with Gravitas AI’s platform and enterprise tools. Every conversation can trigger workflows, update CRM records, or feed into analytics dashboards automatically.
Gravitas AI captures every Telegram interaction to generate actionable insights. Monitor response times, lead conversions, sentiment, and campaign performance to continuously optimize communication.
Real-time call monitoring and reporting
Sentiment and intent analysis
Conversion and resolution tracking Sentiment and tone analytics
