Gravitas AI’s Messenger Assistant automates responses, manages chats, and drives engagement — helping businesses connect with customers quickly and efficiently on Facebook Messenger.
Agent Hours Saved.
Improvement in FRT
Repeat Customers
Improvement in NPS
The Messenger Assistant uses NLP and AI to interpret user messages, respond accurately, and escalate when needed. It handles FAQs, customer queries, lead generation, and engagement campaigns — enabling businesses to deliver instant, human-like responses on Messenger.
AI-driven replies and conversation flows
Multilingual support for global audiences
Rule-based automation and workflow triggers
Lead capture and qualification from chats
Instant responses with escalation to human agents when necessary
Analytics on engagement, response times, and user behavior
Whether managing incoming support calls or running outbound campaigns, Gravitas AI’s Telephone Assistant adapts effortlessly. It greets, verifies, and resolves — or routes calls intelligently based on caller intent, urgency, and history.
Whether you’re automating support, nurturing leads, or managing appointments — the WhatsApp Assistant adapts to your business logic effortlessly.
Retail & E-commerce
Education 
Hospitality
Customer Support 
Legal / Professional Services 
The Messenger Assistant integrates seamlessly with Gravitas AI’s platform and other business tools. Messages can trigger workflows, update CRM records, or log into analytics automatically.
Track every interaction to measure engagement, identify leads, and optimize campaigns. Gravitas AI’s analytics dashboard captures response times, conversion rates, sentiment, and campaign effectiveness.
Real-time call monitoring and reporting
Sentiment and intent analysis
Conversion and resolution tracking Sentiment and tone analytics
