Terms & Conditions

Last updated: January 2, 2026

Welcome to Gravitas AI. These Terms and Conditions ("Terms") govern your access to and use of Gravitas AI's web platform, mobile applications (Android and iOS), and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

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1. Acceptance of Terms

By creating an account, accessing, or using any Gravitas AI product or service, you confirm that:

• You have read, understood, and agree to these Terms
• You are at least 18 years of age or the age of majority in your jurisdiction
• You have the authority to enter into this agreement
• Your use complies with all applicable laws and regulations

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2. Services Covered

These Terms apply to all Gravitas AI solutions, including:

• Sales CRM & Business CRM: Customer relationship management and sales automation tools
• Education CRM: Student management and educational institution solutions
• Healthcare EMR: Electronic medical records and healthcare management platforms
• Legal AI Chatbot: AI-powered legal assistance and document automation
• Productivity Tools: Business communication, collaboration, and workflow automation
• Mobile Applications: iOS and Android apps available on respective app stores

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3. Account Registration & Security

3.1 Account Creation

To use our Services, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

3.2 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• Your account remains inactive for an extended period
• We are required to do so by law

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4. Acceptable Use Policy

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5. Subscription & Payments

5.1 Pricing & Billing

Certain Services require a paid subscription. By subscribing, you agree to:

• Pay all fees associated with your chosen plan
• Provide accurate and current billing information
• Authorize automatic renewal unless you cancel before the renewal date

5.2 Refunds

Refund policies vary by plan and service. Generally:

• Refunds may be provided within 14 days of initial purchase (subject to evaluation)
• Monthly subscriptions are non-refundable after the billing cycle begins
• Enterprise contracts are subject to custom refund terms

5.3 Free Trials

We may offer free trials for certain Services. Free trials:

• Are available once per user/organization
• Automatically convert to paid subscriptions unless canceled
• May have limited features or usage restrictions

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6. Intellectual Property Rights

6.1 Gravitas AI Ownership

All content, features, functionality, and technology within the Services are owned by Gravitas AI and protected by international copyright, trademark, patent, and other intellectual property laws.

6.2 User Content

You retain ownership of any data, content, or materials you upload to our Services ("User Content"). By uploading User Content, you grant Gravitas AI a limited license to:

• Store, process, and display your content as necessary to provide the Services
• Use aggregated, anonymized data for analytics and service improvement

You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your content does not violate any third-party rights
• Your content complies with applicable laws and regulations

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7. Third-Party Integrations

Our Services may integrate with third-party platforms such as:

• Google Workspace (Gmail, Calendar, Drive)
• Microsoft 365 (Outlook, Teams, OneDrive)
• Communication tools (Slack, WhatsApp, SMS providers)
• Payment processors and other business tools

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8. Data Privacy & Security

Your privacy is important to us. Our collection, use, and protection of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key highlights:

• We use industry-standard encryption and security measures
• We do not sell your personal data to third parties
• You have control over your data and can request deletion at any time

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9. Service Availability & Modifications

9.1 Uptime & Maintenance

We strive to maintain high availability, but we do not guarantee uninterrupted access. The Services may be temporarily unavailable due to:

• Scheduled maintenance
• Emergency repairs or updates
• Factors beyond our control (internet outages, natural disasters)

9.2 Service Changes

Gravitas AI reserves the right to:

• Modify, suspend, or discontinue any feature or service
• Update pricing and subscription plans with advance notice
• Change these Terms with reasonable notification

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10. Disclaimer of Warranties

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11. Limitation of Liability

To the maximum extent permitted by law, Gravitas AI shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from unauthorized access to your account
• Damages resulting from third-party services or integrations

Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim, or $100 USD, whichever is greater.

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12. Indemnification

You agree to indemnify, defend, and hold harmless Gravitas AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content

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13. Governing Law & Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

13.2 Dispute Resolution

In the event of any dispute, both parties agree to:

• First attempt to resolve the matter through good-faith negotiation
• If unresolved, pursue binding arbitration or mediation
• Waive the right to participate in class action lawsuits

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14. Healthcare & HIPAA Compliance (EMR Services)

If you use our Healthcare EMR services, additional compliance terms apply:

• We comply with HIPAA regulations for handling protected health information (PHI)
• A separate Business Associate Agreement (BAA) may be required
• Healthcare providers are responsible for ensuring their own compliance

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15. Educational Institutions (Education CRM)

Educational institutions using Gravitas AI Education CRM must:

• Comply with FERPA and other student privacy regulations
• Obtain necessary parental consent for minors
• Ensure appropriate data handling practices

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16. Termination

You may terminate your account at any time by:

• Canceling your subscription through account settings
• Contacting our support team

Upon termination:

• Your access to the Services will be immediately revoked
• You may request export of your data within 30 days
• We may retain certain data as required by law or for legitimate business purposes

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17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

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18. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Gravitas AI regarding the Services.

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19. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us: