No business is devoid of challenges and problems. Be it the one dealing in a broad niche like the food industry or the one that deals in challenging, narrow niches like retail and real estate, there are hurdles. But, as problems are omnipresent in this dynamic business era, we can also find solutions under the surface. More often than not, technology is the answer to all such problems! One such technology solution for businesses across is the “Chatbots” for IT Business!
How can Chatbots be the solution for your business?
Believe it or not, Chatbots or conversational AI agents can help you get rid of most of your business challenges. Chatbots can bridge the gap between you and your prospective customer, whether it is about customer satisfaction, business running costs, marketing, etc. Chatbots are effective in helping you and your business’s direct customers and mitigating any pain points for your business’s employees or team. Thus we all can agree that chatbots are a tool worth adding.
Here are some of the evidence that pronounces Chatbots as a solution for businesses-
- In research by Chatbots Life, it was observed that around 47% of customers buy a product from Chatbots! So, Chatbots can now drive sales and not just be used for assistance.
- Chatbots can help you save almost 30% of customer service costs.
- Chatbots Life estimated that by 2023, businesses would save around 2.5 billion hours in customer support and assistance. That reflects how chatbots would speed up the process of resolving customer queries.
- According to BI Intelligence, it is said that Chatbots save around $174 billion in industries such as Insurance, the financial sector, sales, and also customer service and support! So, thinking that chatbots are only needed in the B2C industry is dubious!
And that’s how Chatbots show positive and progressive growth in various sectors and have been tested by many experts and business veterans. But, one of the industries that leverage Chatbots most, and can even expand its benefits to several horizons, is the IT sector! Let’s dig more!
Chatbots and the IT sector
IT sectors, one of the most dynamic and central to technological changes, are undoubtedly leveraging Chatbots! It is leveraging it in bringing automation and precision. Some of the advantages of Chatbots in the IT sector are-
Get your Chatbot to “Coding”
Coding has long been known as an entirely human process, but no more! Chatbots could soon be programmed to code and write working and functional computer codes. And that would not only reduce dependency on coders and developers but can also mitigate any false codes and anomalies in codes.
IT Chatbots can also stabilize the software market as the codes would be more precise and optimum. Further, while one might think Chatbots can replace coders, this is quite distant now. But, chatbots can indeed be seen as first-hand support for developers and programmers.
One of the significant challenges of IT is managing and optimizing logistics. Establishing a balance between transactions, tracking, discovery, routing, etc., is cumbersome and propounds many challenges for the IT sector. But that’s where chatbots lubricate the process!
One of the most crucial advantages of IT Chatbots is that they can successfully handle leads and support tickets, and last but not least can precisely collect data about logistics. Further, the data collected provides insights worth processing and can surface critical parameters.
“It is thereby believed that by implementing Chatbots in Logistics, one can bring almost 805 automation to ticket resolution and customer service!“
Cutting-edge technologies such as AI and ML are implemented to develop advanced Chatbots. It makes these conversational agents intelligent and keen on details for businesses to leverage the Chatbots in capturing and processing data!
No matter what business sector, product, or service you serve, you would appreciate the value of data. And, chatbots being precise agents to capture and process data fills this gap. These can not only converse and serve your customer but can also capture data that can be crucial to making business improvisations and modifications.
Chatbots: modern era helping hands
If we say, modernization has revolutionized the way business operates and interacts, Chtabors are a perfect example of modern era helping hands. Be it the challenge of maintaining several things at once, or delivering customer service and support to customers with different needs, requirements, and personas, Chatbots leave no loose ends. So, elevate automation, interact with your customers anytime, save costs, and deliver customer satisfaction. And, do all this just by investing in the right Chatbot today!
Get your customized business Chatbot ready from the experts of Gravitas AI! Contact us today!