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AI Healthcare

Conversational AI and its Positive Impact on Healthcare

Conversational AI in healthcare

Healthcare is an industry that faces a plethora of challenges. Be it in terms of patient handling, discovering new drugs, catering to the needs of patients with chronic diseases, and whatnot. Earlier, major healthcare challenges were believed to be solved by appointing more doctors or increasing consultation hours. But, this resulted in an increased load on doctors. And, ultimately didn’t help the whole situation.  

This highlighted the need for a system that would solve all challenges and not burden doctors, and healthcare staff more. Conversational AI in Healthcare branched the right advantages for this. And only a few years after its implementation in healthcare, it is providing some beneficial applications. Let’s hop on to discuss this in sheer detail. 

Virtual Assistants: Conversational AI’s Real Heroes

Virtual agents that can help patients online or via their devices are the best applications of conversational AI. These agents can help patients 24*7, can provide them with multilingual support, and so forth. These agents can also let patients get first aid medical help in unfavorable times, and at unusual hours. 

These play an important role while bridging the gap between patients, and doctors. From diagnostics to treating diseases, VAs are slowly streamlining healthcare. Conversational AI agents also assist in maintaining patient support, delivering online consultations, supervising prescription records, analytics generation, etc. 

These agents help healthcare facilities, doctors, helping medical staff, and patients as well. And, as per the reports, the healthcare virtual assistant market is expected to reach $1.7 billion by 2025! Let’s now discuss some of the recent developments in healthcare that are taking modern healthcare a level up!

Recent Developments in Healthcare 

Technology, AI, or conversational AI specifically is evolving every day. And, scientists are leaving no stone unturned to take today’s healthcare a level up. Let’s comprehend some of the new progress in healthcare– 

  • In 2017, HealthTap by opening an Asia Pacific Hub Office in Hamilton, New Zealand connecting New Zealanders with neighboring healthcare clinicians. This was through their phones, tablets, or personal computers. 
  • In 2018, a cloud-based speech recognition program was launched in Canada. Launched by Nuance, Dragon Medical One enabled physicians to rapidly capture a patient’s complete history! 
  • Introduced by Verint Systems and UCB, April is an app that has a patented and conversational virtual health assistant. 

One more AI-powered virtual health assistant is launched by Gravitas AI. TINA, developed on robust AI & ML principles, is helping a number of healthcare facilities, and professional doctors all over the country. 

It can gather data, deliver patient support & assistance 24*7, and can cater to patients of different locations due to its multilingual feature. It is platform agnostic, and hence propound no hassles in integration and deployment. Further, TINA can be customized according to your needs, and requirements which make it one of the best available conversational AI agents. 

Conversational AI: a Tomorrow for Healthcare 

With the speed with which healthcare is moving towards digitalization, conversational AI indeed is the future. The virtual assistants providing first-line support to patients, and helping doctors automate their regular tasks is commendable. 

The future of healthcare is indeed digital. And, conversational AI agents are an important contender. If you also want to leverage these agents for your healthcare business or want to deploy them in a hospital or your clinic, meet the team of Gravitas AI today! 

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AI Conversational AI

5 Powerful Ways TINA can improve your Business

tina to improve your business

 

 

Conversational AI is the future. In such times, when a customer is so habitual of having a business chatbot to resolve a query, it becomes essential and an obvious need for a business to have its own customized and central to their business Chatbot. That’s where Gravitas AI can help! TINA can improve your business! Let us dig in to know more

 

Our AI-powered assistant, TINA, can help you take your Business to elevated levels. It can help you improvise various aspects of your Business to keep the budget in the correct ratios. Here are some of the advantages of implementing TINA to improve your Business:

 

Human-Like Conversation 

 

TINA is developed with the robust and advanced principles of AI and ML. It has been trained with around 400 million+ rows of data to keep it functioning near humans possible. It can read, listen, and comprehend the customer’s query. Not only this, it is programmed to answer in most related and significant ways to the customer’s query. 

 

This ensures proper customer engagement and resolution to their queries in the most human-like way. 

 

Multiple ways of communication

 

TINA can not only converse with customers over text but also supports voice chat assistance. It opens comfort doors for customers. Further, this can also benefit when a business has customers who speak a different language. As TINA, with the ability to chat in text and voice, is also a master in (number) different languages, it can precisely mitigate any possible challenges of establishing a conversation between Business and customers. TINA effectively conquers the language and the communication barrier with a mass of customers at one go.  

 

Friendly with different platforms

 

If you are worried if TINA can work with your Business’s platform, we assure you it can! It has built-in resilience, flexibility, and stability that make it ideal for working with various platforms. It has a feature of cross-compatibility that ensures its efficiency across different platforms. Further, its dynamicity with the proper stability makes it a fine choice for apps, websites, and other platforms. So, no matter what platform you use, TINA can surely take care of Business!

 

Critical Insights and Analytics

 

TINA can not only mitigate the communication gap with your Business’s customers but can also help you comprehend them better. It can do so with the aid of collecting critical insights and analytics.  

 

Once you integrate TINA as your conversational AI partner, it can gather and provide you data on user behaviors, queries, possible resolution time, satisfaction, and other scathing insights that otherwise remain unsurfaced. This makes TINA not only your sales or customer support and service partner but also makes an integral component in expanding Business, optimizing customer satisfaction, and other verticals. 

 

Scalable and Secure 

 

To make it a secure and safe AI-driven Chatbot, TINA is equipped with encryption with a range of incoming and outgoing data with the assistance of SSL/TLS. Thus, TINA makes for a super-secure and guarded virtual assistant for your Business. Not only this, but integration with SSL/TLS also makes Tina easily scalable. 

 

So, no matter how much you grow your Business, TINA will accompany you in stabilizing the Business’s growth and requirements. It is also GDPR tested and can be leveraged for private server services and SSO or single sign-on! 

 

Give your Business a boost with TINA! 

 

It’s time you also get business benefits from TINA. Optimize your customer support, service, and acquisition. Serve your customers’ queries in no time without compromising the quality or value. 

 

Want to implement TINA who can improve your business? Get help from Gravitas’s experts, the creators of TINA now. Contact us now! 

 

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