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Conversational AI and its Positive Impact on Healthcare

Healthcare is an industry that faces a plethora of challenges. Be it in terms of patient handling, discovering new drugs, catering to the needs of patients with chronic diseases, and whatnot. Earlier, major healthcare challenges were believed to be solved by appointing more doctors or increasing consultation hours. But, this resulted in an increased load on doctors. And, ultimately didn’t help the whole situation.  

This highlighted the need for a system that would solve all challenges and not burden doctors, and healthcare staff more. Conversational AI in Healthcare branched the right advantages for this. And only a few years after its implementation in healthcare, it is providing some beneficial applications. Let’s hop on to discuss this in sheer detail. 

Virtual Assistants: Conversational AI’s Real Heroes

Virtual agents that can help patients online or via their devices are the best applications of conversational AI. These agents can help patients 24*7, can provide them with multilingual support, and so forth. These agents can also let patients get first aid medical help in unfavorable times, and at unusual hours. 

These play an important role while bridging the gap between patients, and doctors. From diagnostics to treating diseases, VAs are slowly streamlining healthcare. Conversational AI agents also assist in maintaining patient support, delivering online consultations, supervising prescription records, analytics generation, etc. 

These agents help healthcare facilities, doctors, helping medical staff, and patients as well. And, as per the reports, the healthcare virtual assistant market is expected to reach $1.7 billion by 2025! Let’s now discuss some of the recent developments in healthcare that are taking modern healthcare a level up!

Recent Developments in Healthcare 

Technology, AI, or conversational AI specifically is evolving every day. And, scientists are leaving no stone unturned to take today’s healthcare a level up. Let’s comprehend some of the new progress in healthcare– 

  • In 2017, HealthTap by opening an Asia Pacific Hub Office in Hamilton, New Zealand connecting New Zealanders with neighboring healthcare clinicians. This was through their phones, tablets, or personal computers. 
  • In 2018, a cloud-based speech recognition program was launched in Canada. Launched by Nuance, Dragon Medical One enabled physicians to rapidly capture a patient’s complete history! 
  • Introduced by Verint Systems and UCB, April is an app that has a patented and conversational virtual health assistant. 

One more AI-powered virtual health assistant is launched by Gravitas AI. TINA, developed on robust AI & ML principles, is helping a number of healthcare facilities, and professional doctors all over the country. 

It can gather data, deliver patient support & assistance 24*7, and can cater to patients of different locations due to its multilingual feature. It is platform agnostic, and hence propound no hassles in integration and deployment. Further, TINA can be customized according to your needs, and requirements which make it one of the best available conversational AI agents. 

Conversational AI: a Tomorrow for Healthcare 

With the speed with which healthcare is moving towards digitalization, conversational AI indeed is the future. The virtual assistants providing first-line support to patients, and helping doctors automate their regular tasks is commendable. 

The future of healthcare is indeed digital. And, conversational AI agents are an important contender. If you also want to leverage these agents for your healthcare business or want to deploy them in a hospital or your clinic, meet the team of Gravitas AI today! 

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