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AI Healthcare

Conversational AI and its Positive Impact on Healthcare

Conversational AI in healthcare

Healthcare is an industry that faces a plethora of challenges. Be it in terms of patient handling, discovering new drugs, catering to the needs of patients with chronic diseases, and whatnot. Earlier, major healthcare challenges were believed to be solved by appointing more doctors or increasing consultation hours. But, this resulted in an increased load on doctors. And, ultimately didn’t help the whole situation.  

This highlighted the need for a system that would solve all challenges and not burden doctors, and healthcare staff more. Conversational AI in Healthcare branched the right advantages for this. And only a few years after its implementation in healthcare, it is providing some beneficial applications. Let’s hop on to discuss this in sheer detail. 

Virtual Assistants: Conversational AI’s Real Heroes

Virtual agents that can help patients online or via their devices are the best applications of conversational AI. These agents can help patients 24*7, can provide them with multilingual support, and so forth. These agents can also let patients get first aid medical help in unfavorable times, and at unusual hours. 

These play an important role while bridging the gap between patients, and doctors. From diagnostics to treating diseases, VAs are slowly streamlining healthcare. Conversational AI agents also assist in maintaining patient support, delivering online consultations, supervising prescription records, analytics generation, etc. 

These agents help healthcare facilities, doctors, helping medical staff, and patients as well. And, as per the reports, the healthcare virtual assistant market is expected to reach $1.7 billion by 2025! Let’s now discuss some of the recent developments in healthcare that are taking modern healthcare a level up!

Recent Developments in Healthcare 

Technology, AI, or conversational AI specifically is evolving every day. And, scientists are leaving no stone unturned to take today’s healthcare a level up. Let’s comprehend some of the new progress in healthcare– 

  • In 2017, HealthTap by opening an Asia Pacific Hub Office in Hamilton, New Zealand connecting New Zealanders with neighboring healthcare clinicians. This was through their phones, tablets, or personal computers. 
  • In 2018, a cloud-based speech recognition program was launched in Canada. Launched by Nuance, Dragon Medical One enabled physicians to rapidly capture a patient’s complete history! 
  • Introduced by Verint Systems and UCB, April is an app that has a patented and conversational virtual health assistant. 

One more AI-powered virtual health assistant is launched by Gravitas AI. TINA, developed on robust AI & ML principles, is helping a number of healthcare facilities, and professional doctors all over the country. 

It can gather data, deliver patient support & assistance 24*7, and can cater to patients of different locations due to its multilingual feature. It is platform agnostic, and hence propound no hassles in integration and deployment. Further, TINA can be customized according to your needs, and requirements which make it one of the best available conversational AI agents. 

Conversational AI: a Tomorrow for Healthcare 

With the speed with which healthcare is moving towards digitalization, conversational AI indeed is the future. The virtual assistants providing first-line support to patients, and helping doctors automate their regular tasks is commendable. 

The future of healthcare is indeed digital. And, conversational AI agents are an important contender. If you also want to leverage these agents for your healthcare business or want to deploy them in a hospital or your clinic, meet the team of Gravitas AI today! 

Categories
AI Healthcare

Conversational AI(TINA) for Healthcare: Retransforming with the intelligent AI

conversational ai in healthcare
Female doctor with smart glasses touching virtual screen medical technology in ai

It was not much before when COVID hit the world and made everyone realize the importance of stable healthcare services. Though the advancements in the field of healthcare were already in process, COVID highlighted the need. And, since then the use of Conversational AI in healthcare has been on the road. 

 

One such AI principle being extensively leveraged in healthcare is Conversational AI! 

 

Conversational AI in healthcare

Believe it or not, conversational AI sets new applications in healthcare. Today, the rapid resolutions, service, and finding help online in minutes is the new “but-obvious” achievement. But, the healthcare sector struggles here! And, for that, it is now believed that conversational AI can help resolve the challenges, and retransform how healthcare used to operate! Let’s deal with both aspects in detail! 

 

Healthcare, and its challenges! 

Healthcare is the sector that operates with continuous risk and scrutiny! A new treatment technique comes up? An advanced diagnostic method? Or even a new online software? Everything in healthcare is seen through a lens of criticism. And, why should it not be? It would directly affect human lives! That’s where transforming healthcare becomes a challenge. 

 

But, recently, when the times took a 360 degrees turn and made everything available online a necessity, Healthcare also dug up, and found its solution in AI, and machine learning! Though the principles such as Data Science, data handling, and record keeping are also on the road in the healthcare industry, one of the most believed AI-based principles is conversational AI! And, it is believed that it can solve some of the healthcare industry’s challenges! 

 

Conversational AI; a solution for Healthcare! 

Healthcare is one of the top 5 industries that get leveraged by conversational AI, and that explains how significantly it can transform this sector. But, do you know? 

 

How effectively, or precisely conversational AI can benefit your business depends on how efficient the solution or Chatbot is! And, that’s what needs the mention of an efficient Chatbot; TINA! 

Meet TINA! 

TINA is an AI-powered chatbot designed by the experts of Gravitas AI! It is designed on the basis of robust principles of machine learning, and NLP makes it an efficient addition to healthcare operations. Here are some of the ways in which TINA can help retransform healthcare- 

  • Bridges the gap in communication

It has been long realized that the most challenging bottleneck of the Healthcare sector is providing patient support outside of Doctors working hours. And, conversational AI solutions like TINA can handle this well! 

 

TINA Can handle patients’ inquiries 24*7, that too in a patient’s comfort language This happens because of the functionality of TINA to be able to chat in over 20 languages. While eliminating language barriers, TINA also ensures the right patient-doctor communication. It ensures patients get the help even outside of doctor availability hours. 

  • First-hand support: Right time, right help! 

Conversational AI can indeed help, but the end game is Doctors. And that’s where the need of connecting patients to Doctors at the right time becomes a concern. 

 

TINA can seamlessly connect patients to doctors at the right time. It can do this while becoming a patient’s reliable first-hand support. So, that no patient feels unattended! 

  • Analytics

In today’s time, analytics, and data are the strengths! And, that’s what TINA provides Doctors! 

 

Once integrated, and enabled, TINA gathers critical data. This helps healthcare facilities, or Doctors to monitor, record, and also identify patients’ pain points. Also, this gives deep dive into critical insights that help one make healthcare services better, and more patient-centric. 

  • Operations Management

As far as operation management is concerned, Healthcare facilities, and even independent doctors struggle! But, with little automation, and optimization this can be solved! 

 

TINA does the same! It helps you manage everything from a single dashboard. Be it lead management, or handling day-to-day operations of healthcare facilities, it manages everything from end to end. This helps keep things recorded, and well-managed. That too with complete automation, and precision! 

TINA: For your Business’ smart future with Conversational AI in Healthcare

The future of healthcare is Smart! And, it’s time that medical facilities and Doctors also embrace the “smart” technology to serve their patients better. And, TINA seems like a reliable solution! 

 

With advanced tech, and NLP integrated, TINA can be your one-stop solution. It can be your tireless AI teammate that can handle operations, appointments, and first-hand patient support right with ease. That too, with complete automation, and precision. If you are also from the healthcare industry, meet TINA’s creator today to understand its complete potential. Also, dig more into how integrating TINA can retransform your healthcare services! Schedule a demo with experts now! 

Categories
AI Conversational AI

Here’s why chatbots can be a magic wand for your IT business

chatbots for it business
Isometric icon with woman using personal assistant and planner application on laptop 3d vector illustration

 

No business is devoid of challenges and problems. Be it the one dealing in a broad niche like the food industry or the one that deals in challenging, narrow niches like retail and real estate, there are hurdles. But, as problems are omnipresent in this dynamic business era, we can also find solutions under the surface. More often than not, technology is the answer to all such problems! One such technology solution for businesses across is the “Chatbots” for IT Business! 

 

How can Chatbots be the solution for your business? 

 

Believe it or not, Chatbots or conversational AI agents can help you get rid of most of your business challenges. Chatbots can bridge the gap between you and your prospective customer, whether it is about customer satisfaction, business running costs, marketing, etc. Chatbots are effective in helping you and your business’s direct customers and mitigating any pain points for your business’s employees or team. Thus we all can agree that chatbots are a tool worth adding.

 

Here are some of the evidence that pronounces Chatbots as a solution for businesses- 

 

  • In research by Chatbots Life, it was observed that around 47% of customers buy a product from Chatbots! So, Chatbots can now drive sales and not just be used for assistance.
  • Chatbots can help you save almost 30% of customer service costs.
  • Chatbots Life estimated that by 2023, businesses would save around 2.5 billion hours in customer support and assistance. That reflects how chatbots would speed up the process of resolving customer queries. 
  • According to BI Intelligence, it is said that Chatbots save around $174 billion in industries such as Insurance, the financial sector, sales, and also customer service and support! So, thinking that chatbots are only needed in the B2C industry is dubious! 

 

And that’s how Chatbots show positive and progressive growth in various sectors and have been tested by many experts and business veterans. But, one of the industries that leverage Chatbots most, and can even expand its benefits to several horizons, is the IT sector! Let’s dig more! 

Chatbots and the IT sector

 

IT sectors, one of the most dynamic and central to technological changes, are undoubtedly leveraging Chatbots! It is leveraging it in bringing automation and precision. Some of the advantages of Chatbots in the IT sector are- 

 

Get your Chatbot to “Coding”

Coding has long been known as an entirely human process, but no more! Chatbots could soon be programmed to code and write working and functional computer codes. And that would not only reduce dependency on coders and developers but can also mitigate any false codes and anomalies in codes. 

 

IT Chatbots can also stabilize the software market as the codes would be more precise and optimum. Further, while one might think Chatbots can replace coders, this is quite distant now. But, chatbots can indeed be seen as first-hand support for developers and programmers.  

 

Managing Logistics

One of the significant challenges of IT is managing and optimizing logistics. Establishing a balance between transactions, tracking, discovery, routing, etc., is cumbersome and propounds many challenges for the IT sector. But that’s where chatbots lubricate the process! 

 

One of the most crucial advantages of IT Chatbots is that they can successfully handle leads and support tickets, and last but not least can precisely collect data about logistics. Further, the data collected provides insights worth processing and can surface critical parameters. 

 

“It is thereby believed that by implementing Chatbots in Logistics, one can bring almost 805 automation to ticket resolution and customer service!“ 

 

Data Stores

Cutting-edge technologies such as AI and ML are implemented to develop advanced Chatbots. It makes these conversational agents intelligent and keen on details for businesses to leverage the Chatbots in capturing and processing data! 

 

No matter what business sector, product, or service you serve, you would appreciate the value of data. And, chatbots being precise agents to capture and process data fills this gap. These can not only converse and serve your customer but can also capture data that can be crucial to making business improvisations and modifications. 

 

Chatbots: modern era helping hands

 

If we say, modernization has revolutionized the way business operates and interacts, Chtabors are a perfect example of modern era helping hands. Be it the challenge of maintaining several things at once, or delivering customer service and support to customers with different needs, requirements, and personas, Chatbots leave no loose ends. So, elevate automation, interact with your customers anytime, save costs, and deliver customer satisfaction. And, do all this just by investing in the right Chatbot today! 

 

Get your customized business Chatbot ready from the experts of Gravitas AI! Contact us today! 

 

Categories
AI Conversational AI

5 Powerful Ways TINA can improve your Business

tina to improve your business

 

 

Conversational AI is the future. In such times, when a customer is so habitual of having a business chatbot to resolve a query, it becomes essential and an obvious need for a business to have its own customized and central to their business Chatbot. That’s where Gravitas AI can help! TINA can improve your business! Let us dig in to know more

 

Our AI-powered assistant, TINA, can help you take your Business to elevated levels. It can help you improvise various aspects of your Business to keep the budget in the correct ratios. Here are some of the advantages of implementing TINA to improve your Business:

 

Human-Like Conversation 

 

TINA is developed with the robust and advanced principles of AI and ML. It has been trained with around 400 million+ rows of data to keep it functioning near humans possible. It can read, listen, and comprehend the customer’s query. Not only this, it is programmed to answer in most related and significant ways to the customer’s query. 

 

This ensures proper customer engagement and resolution to their queries in the most human-like way. 

 

Multiple ways of communication

 

TINA can not only converse with customers over text but also supports voice chat assistance. It opens comfort doors for customers. Further, this can also benefit when a business has customers who speak a different language. As TINA, with the ability to chat in text and voice, is also a master in (number) different languages, it can precisely mitigate any possible challenges of establishing a conversation between Business and customers. TINA effectively conquers the language and the communication barrier with a mass of customers at one go.  

 

Friendly with different platforms

 

If you are worried if TINA can work with your Business’s platform, we assure you it can! It has built-in resilience, flexibility, and stability that make it ideal for working with various platforms. It has a feature of cross-compatibility that ensures its efficiency across different platforms. Further, its dynamicity with the proper stability makes it a fine choice for apps, websites, and other platforms. So, no matter what platform you use, TINA can surely take care of Business!

 

Critical Insights and Analytics

 

TINA can not only mitigate the communication gap with your Business’s customers but can also help you comprehend them better. It can do so with the aid of collecting critical insights and analytics.  

 

Once you integrate TINA as your conversational AI partner, it can gather and provide you data on user behaviors, queries, possible resolution time, satisfaction, and other scathing insights that otherwise remain unsurfaced. This makes TINA not only your sales or customer support and service partner but also makes an integral component in expanding Business, optimizing customer satisfaction, and other verticals. 

 

Scalable and Secure 

 

To make it a secure and safe AI-driven Chatbot, TINA is equipped with encryption with a range of incoming and outgoing data with the assistance of SSL/TLS. Thus, TINA makes for a super-secure and guarded virtual assistant for your Business. Not only this, but integration with SSL/TLS also makes Tina easily scalable. 

 

So, no matter how much you grow your Business, TINA will accompany you in stabilizing the Business’s growth and requirements. It is also GDPR tested and can be leveraged for private server services and SSO or single sign-on! 

 

Give your Business a boost with TINA! 

 

It’s time you also get business benefits from TINA. Optimize your customer support, service, and acquisition. Serve your customers’ queries in no time without compromising the quality or value. 

 

Want to implement TINA who can improve your business? Get help from Gravitas’s experts, the creators of TINA now. Contact us now! 

 

Categories
AI Conversational AI

Conversational AI at Workplaces: A Possible Future 

conversational ai at workplaces

 

No one is unaware of how the recent pandemic has rotated the way offices or workplaces used to operate. Be it right from the productivity outputs of employees or the day-to-day activities of business organizations, the pandemic has revamped everything and anything. And, recently, when employees returned to their work desks, the situation changed! 

 

Businesses expected better outputs keeping in mind the losses triggered by the pandemic. Further, the increased stress forced employees to look for help and support; that is where conversational AI enters the workplace! 

 

Conversational AI at workplaces

 

Through Conversational AI, virtual assistants become the agents that can excite human-like conversations without compromising precision and intent. Recently, these agents have gained immense popularity due to their ability to provide personalized, business-centric, and human-like services. 

 

“According to research by Chatbot Life, 50% of companies are considering elevating investment amount in Chatbots.“ 

 

This can be one of the major reasons for the success of conversational agents. These virtual assistants optimize customer support and service, help your sales and customer support team, gather insights, and whatnot! But, one of the significant use cases of conversational AI at the workplace is stabilizing communication amidst groups! 

 

Conversational AI to boost communication in organizations

 

Believe it or not. One of the major challenges in organizations of all sizes is; establishing successful communication among team members. As this communication can directly influence productivity and business revenues, businesses invest in conversational AI agents to stabilize employee communication and coordinate intelligent moves. 

 

For instance, these agents can notify, alert, and send emails. These can look over the whole communication cycle to monetize it. Conversational AI agents can also aid in deadlines, hiring candidates, and whatnot! All this can relieve some workload off your employees’ shoulders.

 

Case Study: Deloitte’s Edgy, an AI-based HR agent!

 

With the advent of conversational AI at workplaces, Deloitte built an AI-based HR agent called Edgy. Edgy is developed on the robust principles of cognitive technology and RPA. It can take over HR responsibilities with optimum precision. Be it sending and scheduling emails or looking for new candidates according to the requirement of the firm; Edgy can execute a plethora of tasks. 

 

It is said that it is not a humanoid robot but is more of a cognitive chatbot. Further, with an amalgamation of speech recognition, NLP or natural language processing, and computer vision, edgy can solve queries, raise new tasks, and map requirements with solutions. It also gains and keeps the memory for next time processing. But, one of the best advantages of Edgy is, that it can precisely shortlist candidates that too successfully map the company’s requirements with candidate’s skills and expertise. 

 

Edgy can surely increase automation at the workplace with precision and management at an optimum scale. 

 

Conversational AI at workplaces; Future holds the advancement

 

The way conversational AI has become a part of today’s hybrid work models, the coming time will indeed witness advancement. Soon, teams will collaboratively work with AI bots to execute tasks and accomplish day-to-day activities. 

 

But, now, the question arises of how these revolutionized and new work models with conversational AI agents will affect the human workforce. Will this automation grow with humans, or will these agents replace some employees completely. Let’s see how this trend unfolds! 

 

Categories
AI Healthcare

How TINA helps Dental Patients: Dentistry and Conversational AI

tina, ai enabled chatbot transforming dentistry

AI; Artificial Intelligence is progressing and slowly making its way into our day-to-day professional lives. It is making every sector advanced and letting humans leverage automation. How can healthcare, a field that needs automation the most, lag in such a scenario? And for the betterment, many AI principles are being implemented in the medical field. But, one of the most friction principles is conversational AI in dentistry.  

 

Conversational AI or virtual agents that can mimic or chat with humans in the most “human” form are winning this race. One such conversational AI agent is TINA and deployed in medical fields like dentistry.

 

Dentistry and Conversational AI 

Dental clinics provide support and medical services to patients experiencing tooth problems. But, often comes the case when a doctor goes unavailable or is on their off-hours, and therefore, cannot support patients. And that’s when serving patients the best medical support becomes a challenge for dental clinics. And, these gas are being filled by virtual assistants for dentistry such as TINA! 

TINA: Virtual assistant for Dentistry 

TINA, a tireless AI-enabled chatbot developed by the experts of Gravitas AI, is a machine learning and NLP-driven Chatbot. It can handle simple to complex operations. It can also help automate the day-to-day tasks of the dentist and can shun some extra burden off the dentist’s shoulder. 

 

Not only this, but TINA can also assist in appointment management and keeping records of vast numbers of patients with ease. It also has sound significant data principles embedded. Though TINA can be a great associate for dentists, it does offer countless benefits for patients. Some of these are- 

  • Every time availability of a Dentist 

Think of the situation when your dentist is on vacation or not available at the clinic. But, your toothache is eating up your night’s sleep. What would you do? 

 

To fill this gap, TINA is programmed to provide human-like conversations where you can get your queries answered. She is your virtual assistant who emerges as first-hand support with no predetermined hours of operation. Yes, TINA can help you 24*7. 

 

  • Appointments at ease! 

No matter how big or small your dentist’s clinic is, getting appointments according to your comfort zone is hard luck. But, if your dentist has got TINA on board, this too becomes a butter slide. 

 

TINA can manage and optimize the appointment scheduling process. So once the appointment scheduling process becomes automated, the hassle for both dentists and patients can be significantly reduced. It also makes consulting your dentist a delightful experience. 

  • First-aid support! 

Medical conditions are subject to get worse quickly. And, for such a risky scenario, it is essential to get the medical practitioner’s support at the right time. Don’t worry; TINA can make sure of this as well! TINA can precisely relay your problem to a trained medical professional if the problem seems to need human attention. This elevates accuracy and mitigates any sort of risk to patients’ health. 

  • Everything just as “Patient” likes! 

What if we tell you that all TINA cares about is patients’ comfort. Yes, and to make it patient-friendly, TINA is programmed to comprehend various languages, not just one! TINA is a multilingual Chatbot able to understand a range of languages. This makes it ideal for dentists all over the globe. 

 

And not only the language of communication, but TINA also takes care of the mode of communication. So, ask your doubts in voice text or audio, and TINA will be able to assist. 

TINA: the future of Dentistry

Conversational AI agents like TINA are the future of Dentistry. Be it their ability to communicate with patients or comfort and assist dentists at various levels, these virtual agents can help. And that’s what makes them reliable solutions for crippled healthcare. 

 

A study by Persistent Market research estimated that the market for conversational AI agents in healthcare will grow by a CAGR of 21% by 2030!

 

If you also want to leverage TINA to automate your daily operations, or help your patients in the best way possible, get in touch with Gravitas AI, creators of TINA; today!

 

Categories
AI

The best Guide to ChatBots: how and what are they?

best guide to chatbot

“Not sure if I am talking to a human or a very clever Chatbot!” 

 

A Chatbot; your “Virtual” chat partner is common these days and never fails to amaze. These can answer any of your queries and help you get out of struck scenarios. You can find one on websites, apps, or on your smart devices! Sometimes, they also recommend you “Wow” products, and services, just like you. But, what are these? And what are their “superpowers”? We bring you the ultimate guide to chatbots and everything you need to know!

 

Let’s know our Chatbot friends in detail! 

 

What are Chatbots? 

 

Conversational Agents, AI assistants, or virtual Assistants; No matter which name you call a Chatbot, it will remain a machine or software that can execute human-like conversations with real humans. These can answer, assist, navigate, and can also provide information. Chatbots can stimulate conversation in text messages or audio messages. 

 

Ever since 1950, when the first Chatbot came into the imagination of Alan Turing, these agents have been under a great deal of observation and admiration. Every day, Chatbots’ new advantages and applications raise make these agents unrivaled in business and service sectors. 

 

“If you picture the journey of Chatbots from the 1960s to now, you can see that what was once a fantasy of being able to communicate with a non-living virtual being is now a part of our everyday lives!”

                                                                                                                                  ~Rashid Khan

                                                                                                                                    Build Better Chatbots

 

The way with which chatbots have been developed through decades is unrivaled. But, what are these factors that make chatbots a go-to tool for businesses today? 

 

Ultimate Guide to Chatbots: Why does your business need it?

 

If you are into the business sector, you will embrace the value of customer experience, And, believe it or not, one of the significant benefits of incorporating Chatbots into your business is delivering a superior customer experience. 

 

Chatbots and Customer Experience

 

With their ability to communicate in different languages, 24*7 availability, and ease of delivering answers, Chatbots can significantly improve customer experience. Not only this, but their ability to stimulate human-like interaction also plays a significant role in their popularity. 

 

According to the 2020 State of Conversational Marketing survey, around 87.2% of users feel that their experience with Chatbots was positive or neutral. Thus, it makes these AI agents a worthy addition to the business model. 

 

Chatbots as your Piggy Bank

 

If hefty customer acquisition costs (CAC) and other business operation costs drain your profit margins, it’s time you integrate Chatbots as your “Piggy Bank”! 

 

Yes, Chatbots can significantly reduce business costs. These agents achieve this by bridging the gap between customers and your services, converting prospect leads into customers, and leaving no room for customers’ doubts. With such conviction, it is also predicted that by 2023, Chatbots will assist businesses in saving 2.5 billion per hour! 

 

Apart from Chatbots’ significant use case in elevating the quality of customer experience and reducing business costs, these also have benefits in marketing, sales, customer satisfaction, generating leads, and so forth! 

 

“We can engage users that previously would have bounced back from our website and turn some of them into paying customers. We can also respond to users through the Chatbot, which takes some of the workloads away from the sales team.” 

                                                                                                                                    ~Michael Kupfer

                                                                                                                                    Director of Marketing

                                                                                                                                Harvard Business Solutions

But, the extra essence of Chatbots lies in its working model! 

 

How do Chatbots Work? 

 

In simpler words, chatbots are highly optimized AI algorithms. To begin with, Chatbots are architectured with pre-programmed responses and an AI mechanism that decides how they will respond and answer user queries. However, to understand its working in detail, this guide to chatbots will help you understand how it works! 

 

There are primarily two types of Chatbots:

 

Rule-based Chatbots

Rule-based Chatbots, also known as Keyword, or command-based bots, work on the structure of predefined answers. These bots follow the sort of “script” fed to answer user queries. By identifying a particular keyword in the query, these agents search the fed library and provide users with an answer. Chatbot designers often design the library. 

 

Though these can provide the correct answer, Rule-based Chatbots don’t understand the context of the conversation and follow a “Script.” Furthermore, one of the highlights of rule-based Chatbots is learning from their experience. Yes, these virtual agents remember past query sessions and respond in a better way next time. These are helpful to businesses that want to automate the customer query process. 

 

AI-Chatbots

 

AI-Chatbots are “intelligent” bots programmed with advanced machine learning and AI algorithms. Based on the conversation’s relatability, context, and intent, these can run different operations. These can execute free conversations with users and deliver an advanced and better customer experience. 

 

Furthermore, these work on three robust pillars; Natural Language Processing (NLP), Sentiment Analysis, and Machine Learning! 

 

Conclusion

 

Chatbots can undoubtedly help optimize business service, user experience, and other critical business operations like customer acquisition. These can also streamline an organization’s sales and marketing funnel. Last but not least, Chatbots can also help keep employees in a better position to execute and implement new ideas. Believe it or not, incorporating Chatbot into your business will be the investment you would gain the most profits from! we hope this guide to chatbots made you think definitely trying one for your business!

 

Categories
AI Healthcare

Transforming Dental care using Conversational AI

dental care using conversational ai

 

AI or artificial intelligence has always been in the limelight to bring innovations. And healthcare is also in the race! In wake of the recent pandemic, the need for advancement in healthcare is realized. And, therefore, researchers and medical scientists are trying to amalgamate digital transformation and AI-driven progress in healthcare! One such healthcare field is Dentistry and the transformation of Dental Care using Conversational AI is on the road to implementing AI-driven advancement! 

Dentistry and Artificial Intelligence: Transforming Dental Care

With an idea to serve patients with the best possible healthcare, and solutions for dental problems, dental care using conversational AI is becoming the solution, and guess what? It surely is reflecting innovations worth mustering in future dentistry. 

While AI can bring many innovations in dental care like intelligent diagnosis methods and AI-enabled gadgets to keep your teeth healthy, the center of attraction is the implementation of conversational AI in Dentistry! 

Dental Care using Conversational AI

Conversational AI is the principle of AI that enables the communication between a bot, or a machine, with real humans! While both sides can be managed and regulated, Conversational AI can be programmed to be dynamic and run conversations with different intent, context, and problems. It can help patients as well as dentists in a range of ways! Let’s dig in to know more! 

For Dentists 

Think of yourself as a reputed dentist. You have your clinic where you help patients get rid of tooth problems. Now, do you serve your patients 24*7? 

If there’s one thing that troubles dental patients the most, it is toothache at night! And that’s what is the greatest challenge for Dentists like you! But, with conversational AI, you can ensure 24*7 patients support and assistance that can fill the gaps between the patient-dentists communication. Not only 24*7 communication but also multilingual support that enhances a patient’s trust and belief in you. 

Further, conversational AI can also bring automation to your daily tasks like managing patients records, gathering data, optimizing patient records, and whatnot! 

For Patients

Conversational AI in dentistry benefits all, but the most benefited ones are your patients! Your patients come first, and Gravitas AI assures you we put the Dentists at much ease. 

Consulting dentists with conversational AI is of great good for patients as they get extra benefits. These include 24*7 support in their language, prescription reading support, appointment scheduling, and whatnot! It also lets them chat in voice, audio, or even textual mode, which increases comfort for patients, thereby elevating the patient’s satisfaction, and delight! So, next time you go to the dentist, ask if they have got bots on board! 

It’s time to take Dentistry to new heights!

No matter which field of healthcare we consider, advancement is needed. And what else has the pandemic taught us? In the wake of this realization, it’s time we invest sheer effort in taking every field, and also dentistry, to modernization. 

Be it for patients’ comfort or for Dentists to manage numerous patients seamlessly, conversational AI is undoubtedly a win-win game for Dentistry. TINA from Gravitas AI, a tireless AI teammate, can be your best pick! 

TINA can execute human-like conversations, chat in different languages in audio, video, and textual mode with 24*7 availability, gather critical data, and guess what? It is compatible with EMR and HMS integrations. Further, it is also accurate and provides the proper SME knowledge. So, it’s time you dodge all those challenges and get your clinic a conversational AI agent. Schedule a demo with experts today! 

 

Categories
AI Conversational AI

Conversational AI for businesses: A Boon

conversational ai for businesses

Whether you are a business or a customer in this tech-savvy world, you would appreciate the importance of personalization, quick response, and real-time assistance. And that’s where businesses of every scale incline toward Conversational AI and its plethora of benefits. 

Conversational AI or Artificial Intelligence-driven technology or devices with which people can talk to, interact, and get answers in real-time is conversational AI. It greatly benefits as it can provide front advantages in business service but also helps in back-end operations like a business, product servicing, and function. Let’s dig more into conversational AI and its need for modern businesses! 

What is Conversational AI?

Conversational AI is an augmentation of human speech and text with the help of natural language conversation powered by machine learning algorithms writ. It can be facilitated through a device or virtual assistant with which a human can converse, interact or have a conversation. These can be any wearable device with conversational AI algorithms, virtual assistants like Chatbots implemented on websites, apps, mobile assistants, etc. These can engage with customers in real-time, provide quick answers, and convert prospect leads into customers.

But, the list of benefits doesn’t end here. Some of the other significant benefits of conversational AI are-

Gain insights into customer experience and serve them better! 

To serve your customers better, it is of utmost importance for a business to understand customers’ pain points. And to know this critical insight, virtual assistants or conversational AI can help capture data about when customers feel entertained and when and due to which factors they decide to buy the service or a product of business? 

Furthermore, as data has the power no service, product, or strategy can provide, leveraging that data in the right way can help increase business revenue severalfold. And also, turning this data into information can assist businesses in making services, products, and even customer experience advanced. 

“The goal is to turn data into information and information into insight!” 

                                                                                                                               ~Carly Fiorina

                                                                                                                                 Ex CEO of Hewlett-Packard

So, it becomes imperative for you to incorporate Conversational AI for businesses today and gain insights that can help and make your business advanced. 

Reduce business costs, and invest in technology! 

If you think you don’t have a budget to advance your business’s technology and that it lacks you from your competitors, then the reason might be that you are not using your budget right. For instance, investing in technology that can reduce costs is considered an intelligent decision, and, therefore, investing in Conversational AI shall be your choice.  

Further, the ROI that conversational AI like Chatbots and virtual assistants delivers is way more than the traditional customer interaction methods. In a survey by Accenture digital, it is found that 57% of businesses realized that Chatbot had enhanced ROI that too on minimal investment. 

Serve your customers 24*7 with precisely what they need! 

Having humans or customer support executives handle customer queries can limit the availability of customer support after business hours or in different languages. That’s where having conversational AI in your business can conquer these challenges. 

These virtual assistants or mobile assistants can serve your customer even out of business hours. It ensures that your customer never feels bewildered or unclear about your business. Furthermore, the personalization of conversational AI can establish a superior customer experience.  

Conversational AI: A winning strategy for your business 

No matter if you are a real estate, food business, or a business of some narrow niche, conversational AI can assist in gaining enhanced ROI, advancing customer experience, and acquiring critical business insights. All this can surface benefits that are yet to be explored and were otherwise could not have been!

So, leverage technology to advance your business’s technology and win your target customers. 

 

Aarsh, Co-Founder & COO, Gravitas AI

www.gravitas.ai

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