Welcome to Gravitas

Tag: chatbotservices

Categories
AI Healthcare

Conversational AI(TINA) for Healthcare: Retransforming with the intelligent AI

conversational ai in healthcare
Female doctor with smart glasses touching virtual screen medical technology in ai

It was not much before when COVID hit the world and made everyone realize the importance of stable healthcare services. Though the advancements in the field of healthcare were already in process, COVID highlighted the need. And, since then the use of Conversational AI in healthcare has been on the road. 

 

One such AI principle being extensively leveraged in healthcare is Conversational AI! 

 

Conversational AI in healthcare

Believe it or not, conversational AI sets new applications in healthcare. Today, the rapid resolutions, service, and finding help online in minutes is the new “but-obvious” achievement. But, the healthcare sector struggles here! And, for that, it is now believed that conversational AI can help resolve the challenges, and retransform how healthcare used to operate! Let’s deal with both aspects in detail! 

 

Healthcare, and its challenges! 

Healthcare is the sector that operates with continuous risk and scrutiny! A new treatment technique comes up? An advanced diagnostic method? Or even a new online software? Everything in healthcare is seen through a lens of criticism. And, why should it not be? It would directly affect human lives! That’s where transforming healthcare becomes a challenge. 

 

But, recently, when the times took a 360 degrees turn and made everything available online a necessity, Healthcare also dug up, and found its solution in AI, and machine learning! Though the principles such as Data Science, data handling, and record keeping are also on the road in the healthcare industry, one of the most believed AI-based principles is conversational AI! And, it is believed that it can solve some of the healthcare industry’s challenges! 

 

Conversational AI; a solution for Healthcare! 

Healthcare is one of the top 5 industries that get leveraged by conversational AI, and that explains how significantly it can transform this sector. But, do you know? 

 

How effectively, or precisely conversational AI can benefit your business depends on how efficient the solution or Chatbot is! And, that’s what needs the mention of an efficient Chatbot; TINA! 

Meet TINA! 

TINA is an AI-powered chatbot designed by the experts of Gravitas AI! It is designed on the basis of robust principles of machine learning, and NLP makes it an efficient addition to healthcare operations. Here are some of the ways in which TINA can help retransform healthcare- 

  • Bridges the gap in communication

It has been long realized that the most challenging bottleneck of the Healthcare sector is providing patient support outside of Doctors working hours. And, conversational AI solutions like TINA can handle this well! 

 

TINA Can handle patients’ inquiries 24*7, that too in a patient’s comfort language This happens because of the functionality of TINA to be able to chat in over 20 languages. While eliminating language barriers, TINA also ensures the right patient-doctor communication. It ensures patients get the help even outside of doctor availability hours. 

  • First-hand support: Right time, right help! 

Conversational AI can indeed help, but the end game is Doctors. And that’s where the need of connecting patients to Doctors at the right time becomes a concern. 

 

TINA can seamlessly connect patients to doctors at the right time. It can do this while becoming a patient’s reliable first-hand support. So, that no patient feels unattended! 

  • Analytics

In today’s time, analytics, and data are the strengths! And, that’s what TINA provides Doctors! 

 

Once integrated, and enabled, TINA gathers critical data. This helps healthcare facilities, or Doctors to monitor, record, and also identify patients’ pain points. Also, this gives deep dive into critical insights that help one make healthcare services better, and more patient-centric. 

  • Operations Management

As far as operation management is concerned, Healthcare facilities, and even independent doctors struggle! But, with little automation, and optimization this can be solved! 

 

TINA does the same! It helps you manage everything from a single dashboard. Be it lead management, or handling day-to-day operations of healthcare facilities, it manages everything from end to end. This helps keep things recorded, and well-managed. That too with complete automation, and precision! 

TINA: For your Business’ smart future with Conversational AI in Healthcare

The future of healthcare is Smart! And, it’s time that medical facilities and Doctors also embrace the “smart” technology to serve their patients better. And, TINA seems like a reliable solution! 

 

With advanced tech, and NLP integrated, TINA can be your one-stop solution. It can be your tireless AI teammate that can handle operations, appointments, and first-hand patient support right with ease. That too, with complete automation, and precision. If you are also from the healthcare industry, meet TINA’s creator today to understand its complete potential. Also, dig more into how integrating TINA can retransform your healthcare services! Schedule a demo with experts now! 

Categories
AI Conversational AI

Here’s why chatbots can be a magic wand for your IT business

chatbots for it business
Isometric icon with woman using personal assistant and planner application on laptop 3d vector illustration

 

No business is devoid of challenges and problems. Be it the one dealing in a broad niche like the food industry or the one that deals in challenging, narrow niches like retail and real estate, there are hurdles. But, as problems are omnipresent in this dynamic business era, we can also find solutions under the surface. More often than not, technology is the answer to all such problems! One such technology solution for businesses across is the “Chatbots” for IT Business! 

 

How can Chatbots be the solution for your business? 

 

Believe it or not, Chatbots or conversational AI agents can help you get rid of most of your business challenges. Chatbots can bridge the gap between you and your prospective customer, whether it is about customer satisfaction, business running costs, marketing, etc. Chatbots are effective in helping you and your business’s direct customers and mitigating any pain points for your business’s employees or team. Thus we all can agree that chatbots are a tool worth adding.

 

Here are some of the evidence that pronounces Chatbots as a solution for businesses- 

 

  • In research by Chatbots Life, it was observed that around 47% of customers buy a product from Chatbots! So, Chatbots can now drive sales and not just be used for assistance.
  • Chatbots can help you save almost 30% of customer service costs.
  • Chatbots Life estimated that by 2023, businesses would save around 2.5 billion hours in customer support and assistance. That reflects how chatbots would speed up the process of resolving customer queries. 
  • According to BI Intelligence, it is said that Chatbots save around $174 billion in industries such as Insurance, the financial sector, sales, and also customer service and support! So, thinking that chatbots are only needed in the B2C industry is dubious! 

 

And that’s how Chatbots show positive and progressive growth in various sectors and have been tested by many experts and business veterans. But, one of the industries that leverage Chatbots most, and can even expand its benefits to several horizons, is the IT sector! Let’s dig more! 

Chatbots and the IT sector

 

IT sectors, one of the most dynamic and central to technological changes, are undoubtedly leveraging Chatbots! It is leveraging it in bringing automation and precision. Some of the advantages of Chatbots in the IT sector are- 

 

Get your Chatbot to “Coding”

Coding has long been known as an entirely human process, but no more! Chatbots could soon be programmed to code and write working and functional computer codes. And that would not only reduce dependency on coders and developers but can also mitigate any false codes and anomalies in codes. 

 

IT Chatbots can also stabilize the software market as the codes would be more precise and optimum. Further, while one might think Chatbots can replace coders, this is quite distant now. But, chatbots can indeed be seen as first-hand support for developers and programmers.  

 

Managing Logistics

One of the significant challenges of IT is managing and optimizing logistics. Establishing a balance between transactions, tracking, discovery, routing, etc., is cumbersome and propounds many challenges for the IT sector. But that’s where chatbots lubricate the process! 

 

One of the most crucial advantages of IT Chatbots is that they can successfully handle leads and support tickets, and last but not least can precisely collect data about logistics. Further, the data collected provides insights worth processing and can surface critical parameters. 

 

“It is thereby believed that by implementing Chatbots in Logistics, one can bring almost 805 automation to ticket resolution and customer service!“ 

 

Data Stores

Cutting-edge technologies such as AI and ML are implemented to develop advanced Chatbots. It makes these conversational agents intelligent and keen on details for businesses to leverage the Chatbots in capturing and processing data! 

 

No matter what business sector, product, or service you serve, you would appreciate the value of data. And, chatbots being precise agents to capture and process data fills this gap. These can not only converse and serve your customer but can also capture data that can be crucial to making business improvisations and modifications. 

 

Chatbots: modern era helping hands

 

If we say, modernization has revolutionized the way business operates and interacts, Chtabors are a perfect example of modern era helping hands. Be it the challenge of maintaining several things at once, or delivering customer service and support to customers with different needs, requirements, and personas, Chatbots leave no loose ends. So, elevate automation, interact with your customers anytime, save costs, and deliver customer satisfaction. And, do all this just by investing in the right Chatbot today! 

 

Get your customized business Chatbot ready from the experts of Gravitas AI! Contact us today! 

 

Categories
AI Conversational AI

5 Powerful Ways TINA can improve your Business

tina to improve your business

 

 

Conversational AI is the future. In such times, when a customer is so habitual of having a business chatbot to resolve a query, it becomes essential and an obvious need for a business to have its own customized and central to their business Chatbot. That’s where Gravitas AI can help! TINA can improve your business! Let us dig in to know more

 

Our AI-powered assistant, TINA, can help you take your Business to elevated levels. It can help you improvise various aspects of your Business to keep the budget in the correct ratios. Here are some of the advantages of implementing TINA to improve your Business:

 

Human-Like Conversation 

 

TINA is developed with the robust and advanced principles of AI and ML. It has been trained with around 400 million+ rows of data to keep it functioning near humans possible. It can read, listen, and comprehend the customer’s query. Not only this, it is programmed to answer in most related and significant ways to the customer’s query. 

 

This ensures proper customer engagement and resolution to their queries in the most human-like way. 

 

Multiple ways of communication

 

TINA can not only converse with customers over text but also supports voice chat assistance. It opens comfort doors for customers. Further, this can also benefit when a business has customers who speak a different language. As TINA, with the ability to chat in text and voice, is also a master in (number) different languages, it can precisely mitigate any possible challenges of establishing a conversation between Business and customers. TINA effectively conquers the language and the communication barrier with a mass of customers at one go.  

 

Friendly with different platforms

 

If you are worried if TINA can work with your Business’s platform, we assure you it can! It has built-in resilience, flexibility, and stability that make it ideal for working with various platforms. It has a feature of cross-compatibility that ensures its efficiency across different platforms. Further, its dynamicity with the proper stability makes it a fine choice for apps, websites, and other platforms. So, no matter what platform you use, TINA can surely take care of Business!

 

Critical Insights and Analytics

 

TINA can not only mitigate the communication gap with your Business’s customers but can also help you comprehend them better. It can do so with the aid of collecting critical insights and analytics.  

 

Once you integrate TINA as your conversational AI partner, it can gather and provide you data on user behaviors, queries, possible resolution time, satisfaction, and other scathing insights that otherwise remain unsurfaced. This makes TINA not only your sales or customer support and service partner but also makes an integral component in expanding Business, optimizing customer satisfaction, and other verticals. 

 

Scalable and Secure 

 

To make it a secure and safe AI-driven Chatbot, TINA is equipped with encryption with a range of incoming and outgoing data with the assistance of SSL/TLS. Thus, TINA makes for a super-secure and guarded virtual assistant for your Business. Not only this, but integration with SSL/TLS also makes Tina easily scalable. 

 

So, no matter how much you grow your Business, TINA will accompany you in stabilizing the Business’s growth and requirements. It is also GDPR tested and can be leveraged for private server services and SSO or single sign-on! 

 

Give your Business a boost with TINA! 

 

It’s time you also get business benefits from TINA. Optimize your customer support, service, and acquisition. Serve your customers’ queries in no time without compromising the quality or value. 

 

Want to implement TINA who can improve your business? Get help from Gravitas’s experts, the creators of TINA now. Contact us now! 

 

Categories
AI Conversational AI

Reshaping the human interaction: Conversational AI for future

conversational ai for future

Long gone is the time when human-to-human interaction was the core of communication. Conversational AI for future is here to change things. Now, things are different! Not only has human-to-human interaction been revolutionized, but the human to machine interaction has also come into the picture. And, this revolution is not dated today! 

 

“The first-ever chatbot was developed in 1966; ELIZA.”

 

In 1966, when the thought of interacting with computer programs sounded absurd, Joseph Weizenbaum implemented hardcore artificial intelligence norms and developed a software program based on pattern matching. This bot was able to converse with humans but fundamentally. 

 

And since then, how this industry and the concept of establishing communication with machines developed has left everyone gobsmacked. But, what fueled this industry? What might be why chatbots and virtual assistants are here to progress more and more in the modern world? 

 

Conversational AI: a relay of advancements

 

“In 2020, the global conversational artificial intelligence market was valued at around $5.78 billion, but this is projected to hit the mark of $32.62 billion by 2030!” 

 

Yes, you read that right! Even for 10 years, this industry sets foundations for numbers challenging to comprehend. We can soonhope to see them turn into reality as well.

 

The progress can be attributed to easing lives, streamlining complex processes, and elevating the customer service experience. But, this is not stopping. The conversational AI sets the foundations for a more dynamic, modern, advanced future and includes direct machines to human conversation. And some of the industries where it is bringing significant changes are-

 

 Education Industry 

The education industry is one of the sectors where requirements change every day. The education industry needs immediate and continuous advancement. And the amalgamation of virtual and real classrooms has further elevated the need. 

 

In such a digital-centered education world, conversational AI can optimize instant and more intelligent support to people on platforms and enhance the quality of teacher-student interactions, personalized courses, easy data gathering, feedback, and whatnot! Even the university placements and admission assistance are in no way difficult with virtual assistants. 

 

IT industry

In a world running almost on computer software, having a helping hand in creating them can be magical. And believe it, conversational AI agents can do the same. 

 

In building software and in the IT industry, conversational AI agents can aid in data gathering, process optimization, elevating automation, etc. 

 

Healthcare Industry 

Healthcare is probably an industry where instant support and assistance are critical for people’s lives. And that’s where conversational AI is bridging the gap. 

 

Making medical assistance available instantly and 24*7 on telemedicine platforms, conversational AI is taking the healthcare industry a level up. This makes no one wait for medical assistance even when the nearest medical facility is too far or if the doctor is unavailable. When it comes to first aid, conversational AI can assist. 

 

Further, this industry is leveraging tech to amalgamate solutions for delivering medicines, advancing the diagnosis, and optimizing the online consultation process is also unrivaled. If you also want a medical virtual assistant for your business, leverage TINA, an AI-driven optimal assistant from Gravitas AI! 

 

Marketplaces

Today, there are hundreds of marketplaces available. In such a scenario, the expectations of customers elevate. And, even for businesses, the pressure of delivering optimum customer service and support is a concern. And leveraging conversational AI agents then becomes the most ingenious solution. 

 

These can mitigate the burden on customer support and service teams, optimize customer acquisition and relationship management, and streamline the customer journey process. These indeed are here to stay, and in the coming time will witness the advantages of virtual agents worth leveraging in the shopping world! 

 

Conversational AI is the future! 

At this rate, these agents are making human interactions revamped with the future human-machine interactions. These would not only set foundations for some of the most advanced innovations but would also surface applications no one thought were practical. 

 

But, only time will reveal the full potential of conversational AI is transforming and revolutionizing the modern world. 

 

Contact us

Contact us