Welcome to Gravitas

Tag: chatbots

Categories
AI

Will Chatbots Replace Humans someday?

will chatbots replace humans
chatbots can not replace humans

 

 

Chatbots are probably one of the most leveraged and criticized AI agents. While these are leveraged for various reasons, one also criticizes these for significant reasons. But, this see-saw is not balanced! 

 

It is believed that keeping in hand the benefits chatbots propose, the criticism or drawbacks can be ignored, and we can settle this debate on “Chatbots are essential!” Though everyone would second the fact that “Chatbots are important!” Some say these can be catastrophic for humans! 

 

Nevertheless, the drawbacks can be well-handled with technology. Or, we shall ask, do we even need to worry?

 

What’s the deal with Chatbot? 

 

Chatbots or conversational AI agents are virtual agents that can mimic human behavior in many ways. These can chat, talk, implement human-like tasks, gather data, and whatnot! And, due to all these benefits, these are being highly used for personal and professional uses. 

 

Be it our day-to-day virtual agent in our smartphone or a specific virtual assistant that helps us complete a particular task like; solving our query or guiding us through an online process; an average human interacts with chatbots daily. But why wouldn’t it be? 

 

The advancing technology and trends have made these agents so needy that even imagining a life without them seems daunting. But if these are so important, why do people criticize them? 

 

One of the most significant reasons for criticizing or judging Chatbots is the concern that “Chatbots will replace humans someday!” and then emerges a fear, shall we, humans, need to be worried? 

 

Shall we all be worried? Will chatbots replace humans?

This is no surprise how Chatbots are quickly taking over tasks and jobs once imagined to be able to be done only by “Humans.” But, the wheel of technology has changed things! 

 

Now, right from warehouse management to delivering customer service, anything is automated or will get automated in the future. In such a scenario, the danger to humans of losing their jobs, working under Chatbots, getting replaced, and even taking orders from Chatbots seems real! 

 

While little can be claimed as if this all would happen or not, the fact that “technology is a problem as well a solution” seems reasonable. Therefore, it is underlined by various tech giants that, no matter how many Chatbots surface or help in human jobs, Chatbots will get managed by humans in the end and will add more jobs by opening the space for new skill requirements.

 

It’s time to settle conflicts

Technology was and will always be a way of advancement for humans. There is no specific transition phase when we will begin threatening our existence with the same. But we need to settle now! 

 

To settle this never-ending conflict, the importance of technology and the fact that “Technology is a problem and a solution ” have to be imbibed optimally. No matter how robust and advanced chatbots we develop, the fact that we are the ones who created them would never push our existence at bay. But only time and time will have the answers, and we genuinely believe the response will be positive!

 

Categories
AI Healthcare

Conversational AI(TINA) for Healthcare: Retransforming with the intelligent AI

conversational ai in healthcare
Female doctor with smart glasses touching virtual screen medical technology in ai

It was not much before when COVID hit the world and made everyone realize the importance of stable healthcare services. Though the advancements in the field of healthcare were already in process, COVID highlighted the need. And, since then the use of Conversational AI in healthcare has been on the road. 

 

One such AI principle being extensively leveraged in healthcare is Conversational AI! 

 

Conversational AI in healthcare

Believe it or not, conversational AI sets new applications in healthcare. Today, the rapid resolutions, service, and finding help online in minutes is the new “but-obvious” achievement. But, the healthcare sector struggles here! And, for that, it is now believed that conversational AI can help resolve the challenges, and retransform how healthcare used to operate! Let’s deal with both aspects in detail! 

 

Healthcare, and its challenges! 

Healthcare is the sector that operates with continuous risk and scrutiny! A new treatment technique comes up? An advanced diagnostic method? Or even a new online software? Everything in healthcare is seen through a lens of criticism. And, why should it not be? It would directly affect human lives! That’s where transforming healthcare becomes a challenge. 

 

But, recently, when the times took a 360 degrees turn and made everything available online a necessity, Healthcare also dug up, and found its solution in AI, and machine learning! Though the principles such as Data Science, data handling, and record keeping are also on the road in the healthcare industry, one of the most believed AI-based principles is conversational AI! And, it is believed that it can solve some of the healthcare industry’s challenges! 

 

Conversational AI; a solution for Healthcare! 

Healthcare is one of the top 5 industries that get leveraged by conversational AI, and that explains how significantly it can transform this sector. But, do you know? 

 

How effectively, or precisely conversational AI can benefit your business depends on how efficient the solution or Chatbot is! And, that’s what needs the mention of an efficient Chatbot; TINA! 

Meet TINA! 

TINA is an AI-powered chatbot designed by the experts of Gravitas AI! It is designed on the basis of robust principles of machine learning, and NLP makes it an efficient addition to healthcare operations. Here are some of the ways in which TINA can help retransform healthcare- 

  • Bridges the gap in communication

It has been long realized that the most challenging bottleneck of the Healthcare sector is providing patient support outside of Doctors working hours. And, conversational AI solutions like TINA can handle this well! 

 

TINA Can handle patients’ inquiries 24*7, that too in a patient’s comfort language This happens because of the functionality of TINA to be able to chat in over 20 languages. While eliminating language barriers, TINA also ensures the right patient-doctor communication. It ensures patients get the help even outside of doctor availability hours. 

  • First-hand support: Right time, right help! 

Conversational AI can indeed help, but the end game is Doctors. And that’s where the need of connecting patients to Doctors at the right time becomes a concern. 

 

TINA can seamlessly connect patients to doctors at the right time. It can do this while becoming a patient’s reliable first-hand support. So, that no patient feels unattended! 

  • Analytics

In today’s time, analytics, and data are the strengths! And, that’s what TINA provides Doctors! 

 

Once integrated, and enabled, TINA gathers critical data. This helps healthcare facilities, or Doctors to monitor, record, and also identify patients’ pain points. Also, this gives deep dive into critical insights that help one make healthcare services better, and more patient-centric. 

  • Operations Management

As far as operation management is concerned, Healthcare facilities, and even independent doctors struggle! But, with little automation, and optimization this can be solved! 

 

TINA does the same! It helps you manage everything from a single dashboard. Be it lead management, or handling day-to-day operations of healthcare facilities, it manages everything from end to end. This helps keep things recorded, and well-managed. That too with complete automation, and precision! 

TINA: For your Business’ smart future with Conversational AI in Healthcare

The future of healthcare is Smart! And, it’s time that medical facilities and Doctors also embrace the “smart” technology to serve their patients better. And, TINA seems like a reliable solution! 

 

With advanced tech, and NLP integrated, TINA can be your one-stop solution. It can be your tireless AI teammate that can handle operations, appointments, and first-hand patient support right with ease. That too, with complete automation, and precision. If you are also from the healthcare industry, meet TINA’s creator today to understand its complete potential. Also, dig more into how integrating TINA can retransform your healthcare services! Schedule a demo with experts now! 

Categories
AI Conversational AI

Here’s why chatbots can be a magic wand for your IT business

chatbots for it business
Isometric icon with woman using personal assistant and planner application on laptop 3d vector illustration

 

No business is devoid of challenges and problems. Be it the one dealing in a broad niche like the food industry or the one that deals in challenging, narrow niches like retail and real estate, there are hurdles. But, as problems are omnipresent in this dynamic business era, we can also find solutions under the surface. More often than not, technology is the answer to all such problems! One such technology solution for businesses across is the “Chatbots” for IT Business! 

 

How can Chatbots be the solution for your business? 

 

Believe it or not, Chatbots or conversational AI agents can help you get rid of most of your business challenges. Chatbots can bridge the gap between you and your prospective customer, whether it is about customer satisfaction, business running costs, marketing, etc. Chatbots are effective in helping you and your business’s direct customers and mitigating any pain points for your business’s employees or team. Thus we all can agree that chatbots are a tool worth adding.

 

Here are some of the evidence that pronounces Chatbots as a solution for businesses- 

 

  • In research by Chatbots Life, it was observed that around 47% of customers buy a product from Chatbots! So, Chatbots can now drive sales and not just be used for assistance.
  • Chatbots can help you save almost 30% of customer service costs.
  • Chatbots Life estimated that by 2023, businesses would save around 2.5 billion hours in customer support and assistance. That reflects how chatbots would speed up the process of resolving customer queries. 
  • According to BI Intelligence, it is said that Chatbots save around $174 billion in industries such as Insurance, the financial sector, sales, and also customer service and support! So, thinking that chatbots are only needed in the B2C industry is dubious! 

 

And that’s how Chatbots show positive and progressive growth in various sectors and have been tested by many experts and business veterans. But, one of the industries that leverage Chatbots most, and can even expand its benefits to several horizons, is the IT sector! Let’s dig more! 

Chatbots and the IT sector

 

IT sectors, one of the most dynamic and central to technological changes, are undoubtedly leveraging Chatbots! It is leveraging it in bringing automation and precision. Some of the advantages of Chatbots in the IT sector are- 

 

Get your Chatbot to “Coding”

Coding has long been known as an entirely human process, but no more! Chatbots could soon be programmed to code and write working and functional computer codes. And that would not only reduce dependency on coders and developers but can also mitigate any false codes and anomalies in codes. 

 

IT Chatbots can also stabilize the software market as the codes would be more precise and optimum. Further, while one might think Chatbots can replace coders, this is quite distant now. But, chatbots can indeed be seen as first-hand support for developers and programmers.  

 

Managing Logistics

One of the significant challenges of IT is managing and optimizing logistics. Establishing a balance between transactions, tracking, discovery, routing, etc., is cumbersome and propounds many challenges for the IT sector. But that’s where chatbots lubricate the process! 

 

One of the most crucial advantages of IT Chatbots is that they can successfully handle leads and support tickets, and last but not least can precisely collect data about logistics. Further, the data collected provides insights worth processing and can surface critical parameters. 

 

“It is thereby believed that by implementing Chatbots in Logistics, one can bring almost 805 automation to ticket resolution and customer service!“ 

 

Data Stores

Cutting-edge technologies such as AI and ML are implemented to develop advanced Chatbots. It makes these conversational agents intelligent and keen on details for businesses to leverage the Chatbots in capturing and processing data! 

 

No matter what business sector, product, or service you serve, you would appreciate the value of data. And, chatbots being precise agents to capture and process data fills this gap. These can not only converse and serve your customer but can also capture data that can be crucial to making business improvisations and modifications. 

 

Chatbots: modern era helping hands

 

If we say, modernization has revolutionized the way business operates and interacts, Chtabors are a perfect example of modern era helping hands. Be it the challenge of maintaining several things at once, or delivering customer service and support to customers with different needs, requirements, and personas, Chatbots leave no loose ends. So, elevate automation, interact with your customers anytime, save costs, and deliver customer satisfaction. And, do all this just by investing in the right Chatbot today! 

 

Get your customized business Chatbot ready from the experts of Gravitas AI! Contact us today! 

 

Categories
AI Conversational AI

Reshaping the human interaction: Conversational AI for future

conversational ai for future

Long gone is the time when human-to-human interaction was the core of communication. Conversational AI for future is here to change things. Now, things are different! Not only has human-to-human interaction been revolutionized, but the human to machine interaction has also come into the picture. And, this revolution is not dated today! 

 

“The first-ever chatbot was developed in 1966; ELIZA.”

 

In 1966, when the thought of interacting with computer programs sounded absurd, Joseph Weizenbaum implemented hardcore artificial intelligence norms and developed a software program based on pattern matching. This bot was able to converse with humans but fundamentally. 

 

And since then, how this industry and the concept of establishing communication with machines developed has left everyone gobsmacked. But, what fueled this industry? What might be why chatbots and virtual assistants are here to progress more and more in the modern world? 

 

Conversational AI: a relay of advancements

 

“In 2020, the global conversational artificial intelligence market was valued at around $5.78 billion, but this is projected to hit the mark of $32.62 billion by 2030!” 

 

Yes, you read that right! Even for 10 years, this industry sets foundations for numbers challenging to comprehend. We can soonhope to see them turn into reality as well.

 

The progress can be attributed to easing lives, streamlining complex processes, and elevating the customer service experience. But, this is not stopping. The conversational AI sets the foundations for a more dynamic, modern, advanced future and includes direct machines to human conversation. And some of the industries where it is bringing significant changes are-

 

 Education Industry 

The education industry is one of the sectors where requirements change every day. The education industry needs immediate and continuous advancement. And the amalgamation of virtual and real classrooms has further elevated the need. 

 

In such a digital-centered education world, conversational AI can optimize instant and more intelligent support to people on platforms and enhance the quality of teacher-student interactions, personalized courses, easy data gathering, feedback, and whatnot! Even the university placements and admission assistance are in no way difficult with virtual assistants. 

 

IT industry

In a world running almost on computer software, having a helping hand in creating them can be magical. And believe it, conversational AI agents can do the same. 

 

In building software and in the IT industry, conversational AI agents can aid in data gathering, process optimization, elevating automation, etc. 

 

Healthcare Industry 

Healthcare is probably an industry where instant support and assistance are critical for people’s lives. And that’s where conversational AI is bridging the gap. 

 

Making medical assistance available instantly and 24*7 on telemedicine platforms, conversational AI is taking the healthcare industry a level up. This makes no one wait for medical assistance even when the nearest medical facility is too far or if the doctor is unavailable. When it comes to first aid, conversational AI can assist. 

 

Further, this industry is leveraging tech to amalgamate solutions for delivering medicines, advancing the diagnosis, and optimizing the online consultation process is also unrivaled. If you also want a medical virtual assistant for your business, leverage TINA, an AI-driven optimal assistant from Gravitas AI! 

 

Marketplaces

Today, there are hundreds of marketplaces available. In such a scenario, the expectations of customers elevate. And, even for businesses, the pressure of delivering optimum customer service and support is a concern. And leveraging conversational AI agents then becomes the most ingenious solution. 

 

These can mitigate the burden on customer support and service teams, optimize customer acquisition and relationship management, and streamline the customer journey process. These indeed are here to stay, and in the coming time will witness the advantages of virtual agents worth leveraging in the shopping world! 

 

Conversational AI is the future! 

At this rate, these agents are making human interactions revamped with the future human-machine interactions. These would not only set foundations for some of the most advanced innovations but would also surface applications no one thought were practical. 

 

But, only time will reveal the full potential of conversational AI is transforming and revolutionizing the modern world. 

 

Categories
AI Conversational AI

Conversational AI at Workplaces: A Possible Future 

conversational ai at workplaces

 

No one is unaware of how the recent pandemic has rotated the way offices or workplaces used to operate. Be it right from the productivity outputs of employees or the day-to-day activities of business organizations, the pandemic has revamped everything and anything. And, recently, when employees returned to their work desks, the situation changed! 

 

Businesses expected better outputs keeping in mind the losses triggered by the pandemic. Further, the increased stress forced employees to look for help and support; that is where conversational AI enters the workplace! 

 

Conversational AI at workplaces

 

Through Conversational AI, virtual assistants become the agents that can excite human-like conversations without compromising precision and intent. Recently, these agents have gained immense popularity due to their ability to provide personalized, business-centric, and human-like services. 

 

“According to research by Chatbot Life, 50% of companies are considering elevating investment amount in Chatbots.“ 

 

This can be one of the major reasons for the success of conversational agents. These virtual assistants optimize customer support and service, help your sales and customer support team, gather insights, and whatnot! But, one of the significant use cases of conversational AI at the workplace is stabilizing communication amidst groups! 

 

Conversational AI to boost communication in organizations

 

Believe it or not. One of the major challenges in organizations of all sizes is; establishing successful communication among team members. As this communication can directly influence productivity and business revenues, businesses invest in conversational AI agents to stabilize employee communication and coordinate intelligent moves. 

 

For instance, these agents can notify, alert, and send emails. These can look over the whole communication cycle to monetize it. Conversational AI agents can also aid in deadlines, hiring candidates, and whatnot! All this can relieve some workload off your employees’ shoulders.

 

Case Study: Deloitte’s Edgy, an AI-based HR agent!

 

With the advent of conversational AI at workplaces, Deloitte built an AI-based HR agent called Edgy. Edgy is developed on the robust principles of cognitive technology and RPA. It can take over HR responsibilities with optimum precision. Be it sending and scheduling emails or looking for new candidates according to the requirement of the firm; Edgy can execute a plethora of tasks. 

 

It is said that it is not a humanoid robot but is more of a cognitive chatbot. Further, with an amalgamation of speech recognition, NLP or natural language processing, and computer vision, edgy can solve queries, raise new tasks, and map requirements with solutions. It also gains and keeps the memory for next time processing. But, one of the best advantages of Edgy is, that it can precisely shortlist candidates that too successfully map the company’s requirements with candidate’s skills and expertise. 

 

Edgy can surely increase automation at the workplace with precision and management at an optimum scale. 

 

Conversational AI at workplaces; Future holds the advancement

 

The way conversational AI has become a part of today’s hybrid work models, the coming time will indeed witness advancement. Soon, teams will collaboratively work with AI bots to execute tasks and accomplish day-to-day activities. 

 

But, now, the question arises of how these revolutionized and new work models with conversational AI agents will affect the human workforce. Will this automation grow with humans, or will these agents replace some employees completely. Let’s see how this trend unfolds! 

 

Categories
AI Healthcare

How TINA helps Dental Patients: Dentistry and Conversational AI

tina, ai enabled chatbot transforming dentistry

AI; Artificial Intelligence is progressing and slowly making its way into our day-to-day professional lives. It is making every sector advanced and letting humans leverage automation. How can healthcare, a field that needs automation the most, lag in such a scenario? And for the betterment, many AI principles are being implemented in the medical field. But, one of the most friction principles is conversational AI in dentistry.  

 

Conversational AI or virtual agents that can mimic or chat with humans in the most “human” form are winning this race. One such conversational AI agent is TINA and deployed in medical fields like dentistry.

 

Dentistry and Conversational AI 

Dental clinics provide support and medical services to patients experiencing tooth problems. But, often comes the case when a doctor goes unavailable or is on their off-hours, and therefore, cannot support patients. And that’s when serving patients the best medical support becomes a challenge for dental clinics. And, these gas are being filled by virtual assistants for dentistry such as TINA! 

TINA: Virtual assistant for Dentistry 

TINA, a tireless AI-enabled chatbot developed by the experts of Gravitas AI, is a machine learning and NLP-driven Chatbot. It can handle simple to complex operations. It can also help automate the day-to-day tasks of the dentist and can shun some extra burden off the dentist’s shoulder. 

 

Not only this, but TINA can also assist in appointment management and keeping records of vast numbers of patients with ease. It also has sound significant data principles embedded. Though TINA can be a great associate for dentists, it does offer countless benefits for patients. Some of these are- 

  • Every time availability of a Dentist 

Think of the situation when your dentist is on vacation or not available at the clinic. But, your toothache is eating up your night’s sleep. What would you do? 

 

To fill this gap, TINA is programmed to provide human-like conversations where you can get your queries answered. She is your virtual assistant who emerges as first-hand support with no predetermined hours of operation. Yes, TINA can help you 24*7. 

 

  • Appointments at ease! 

No matter how big or small your dentist’s clinic is, getting appointments according to your comfort zone is hard luck. But, if your dentist has got TINA on board, this too becomes a butter slide. 

 

TINA can manage and optimize the appointment scheduling process. So once the appointment scheduling process becomes automated, the hassle for both dentists and patients can be significantly reduced. It also makes consulting your dentist a delightful experience. 

  • First-aid support! 

Medical conditions are subject to get worse quickly. And, for such a risky scenario, it is essential to get the medical practitioner’s support at the right time. Don’t worry; TINA can make sure of this as well! TINA can precisely relay your problem to a trained medical professional if the problem seems to need human attention. This elevates accuracy and mitigates any sort of risk to patients’ health. 

  • Everything just as “Patient” likes! 

What if we tell you that all TINA cares about is patients’ comfort. Yes, and to make it patient-friendly, TINA is programmed to comprehend various languages, not just one! TINA is a multilingual Chatbot able to understand a range of languages. This makes it ideal for dentists all over the globe. 

 

And not only the language of communication, but TINA also takes care of the mode of communication. So, ask your doubts in voice text or audio, and TINA will be able to assist. 

TINA: the future of Dentistry

Conversational AI agents like TINA are the future of Dentistry. Be it their ability to communicate with patients or comfort and assist dentists at various levels, these virtual agents can help. And that’s what makes them reliable solutions for crippled healthcare. 

 

A study by Persistent Market research estimated that the market for conversational AI agents in healthcare will grow by a CAGR of 21% by 2030!

 

If you also want to leverage TINA to automate your daily operations, or help your patients in the best way possible, get in touch with Gravitas AI, creators of TINA; today!

 

Categories
AI

The best Guide to ChatBots: how and what are they?

best guide to chatbot

“Not sure if I am talking to a human or a very clever Chatbot!” 

 

A Chatbot; your “Virtual” chat partner is common these days and never fails to amaze. These can answer any of your queries and help you get out of struck scenarios. You can find one on websites, apps, or on your smart devices! Sometimes, they also recommend you “Wow” products, and services, just like you. But, what are these? And what are their “superpowers”? We bring you the ultimate guide to chatbots and everything you need to know!

 

Let’s know our Chatbot friends in detail! 

 

What are Chatbots? 

 

Conversational Agents, AI assistants, or virtual Assistants; No matter which name you call a Chatbot, it will remain a machine or software that can execute human-like conversations with real humans. These can answer, assist, navigate, and can also provide information. Chatbots can stimulate conversation in text messages or audio messages. 

 

Ever since 1950, when the first Chatbot came into the imagination of Alan Turing, these agents have been under a great deal of observation and admiration. Every day, Chatbots’ new advantages and applications raise make these agents unrivaled in business and service sectors. 

 

“If you picture the journey of Chatbots from the 1960s to now, you can see that what was once a fantasy of being able to communicate with a non-living virtual being is now a part of our everyday lives!”

                                                                                                                                  ~Rashid Khan

                                                                                                                                    Build Better Chatbots

 

The way with which chatbots have been developed through decades is unrivaled. But, what are these factors that make chatbots a go-to tool for businesses today? 

 

Ultimate Guide to Chatbots: Why does your business need it?

 

If you are into the business sector, you will embrace the value of customer experience, And, believe it or not, one of the significant benefits of incorporating Chatbots into your business is delivering a superior customer experience. 

 

Chatbots and Customer Experience

 

With their ability to communicate in different languages, 24*7 availability, and ease of delivering answers, Chatbots can significantly improve customer experience. Not only this, but their ability to stimulate human-like interaction also plays a significant role in their popularity. 

 

According to the 2020 State of Conversational Marketing survey, around 87.2% of users feel that their experience with Chatbots was positive or neutral. Thus, it makes these AI agents a worthy addition to the business model. 

 

Chatbots as your Piggy Bank

 

If hefty customer acquisition costs (CAC) and other business operation costs drain your profit margins, it’s time you integrate Chatbots as your “Piggy Bank”! 

 

Yes, Chatbots can significantly reduce business costs. These agents achieve this by bridging the gap between customers and your services, converting prospect leads into customers, and leaving no room for customers’ doubts. With such conviction, it is also predicted that by 2023, Chatbots will assist businesses in saving 2.5 billion per hour! 

 

Apart from Chatbots’ significant use case in elevating the quality of customer experience and reducing business costs, these also have benefits in marketing, sales, customer satisfaction, generating leads, and so forth! 

 

“We can engage users that previously would have bounced back from our website and turn some of them into paying customers. We can also respond to users through the Chatbot, which takes some of the workloads away from the sales team.” 

                                                                                                                                    ~Michael Kupfer

                                                                                                                                    Director of Marketing

                                                                                                                                Harvard Business Solutions

But, the extra essence of Chatbots lies in its working model! 

 

How do Chatbots Work? 

 

In simpler words, chatbots are highly optimized AI algorithms. To begin with, Chatbots are architectured with pre-programmed responses and an AI mechanism that decides how they will respond and answer user queries. However, to understand its working in detail, this guide to chatbots will help you understand how it works! 

 

There are primarily two types of Chatbots:

 

Rule-based Chatbots

Rule-based Chatbots, also known as Keyword, or command-based bots, work on the structure of predefined answers. These bots follow the sort of “script” fed to answer user queries. By identifying a particular keyword in the query, these agents search the fed library and provide users with an answer. Chatbot designers often design the library. 

 

Though these can provide the correct answer, Rule-based Chatbots don’t understand the context of the conversation and follow a “Script.” Furthermore, one of the highlights of rule-based Chatbots is learning from their experience. Yes, these virtual agents remember past query sessions and respond in a better way next time. These are helpful to businesses that want to automate the customer query process. 

 

AI-Chatbots

 

AI-Chatbots are “intelligent” bots programmed with advanced machine learning and AI algorithms. Based on the conversation’s relatability, context, and intent, these can run different operations. These can execute free conversations with users and deliver an advanced and better customer experience. 

 

Furthermore, these work on three robust pillars; Natural Language Processing (NLP), Sentiment Analysis, and Machine Learning! 

 

Conclusion

 

Chatbots can undoubtedly help optimize business service, user experience, and other critical business operations like customer acquisition. These can also streamline an organization’s sales and marketing funnel. Last but not least, Chatbots can also help keep employees in a better position to execute and implement new ideas. Believe it or not, incorporating Chatbot into your business will be the investment you would gain the most profits from! we hope this guide to chatbots made you think definitely trying one for your business!

 

Categories
AI

Role of AI in the Ophthalmology Industry

When a deadly pandemic like corona grasped the globe, a realization of incorporating improved advanced technology in medical processes was elevated. Throughout the world, scientists are investing days and months in amalgamating technology and innovations to take the health sector to new adaptations for better human race survival.

Advancing tech like Machine learning, Artificial intelligence, Robotics is gaining gravity in the medical sector. Specialized medical fields such as cardiology, ophthalmology, hepatology are finding new ways of curing and diagnosing diseases by mustering tech and medical practices. Medical scientists look for new drugs, new diagnostic methods, easy, painless, and possible treatment methods for taking health facilities to new dimensions.

Such an example of an alliance of tech and medical principles is the role of Artificial intelligence in Ophthalmology.

Ophthalmology and artificial intelligence union

Ophthalmology is the medical field dealing with eye disorders or studies human eyes in detail. The field is continuously in research as of today’s more than usual pollution levels, ubiquitous irritants have increased the eye diseases several folds.

Artificial intelligence can work as a forefront player in the way eye doctors have been dealing with and diagnosing diseases for years. It can aid in diagnosing, treating, and even in generating drugs for eye problems as it deciphers medical complications and provides insights into the cause and stages of diseases.

AI is generating patterns for eye diseases: Deep Learning

Humans are equipped with a brain with master abilities to handle multiple and complicated tasks together. But when data of millions of people or subjects need to be assayed, we lag in accuracy and speed.

Better to leverage Artificial intelligence for data and insight learning. This is known as Deep Learning AI that can process and interpret massive amounts of data without compromising on accuracy and speed. When scientists or medical practitioners study disease for its causes, symptoms, and possible treatment methods. They generally study a set of 30, 50, or 100 patients. Generally, a number whose data can be interpreted by humans easily and rapidly.

But, by building AI-based software, we can run tests on millions of subjects to get deeper and better insights into medical conditions. This can bring new revolutions in eye treatments, drugs, and nevertheless symptoms and causes as well. These AI-driven efficient data interpretations can also make us ready for future medical conditions that may arise due to changing lifestyles, habits, and pollution.

AI in diagnosing diseases: a study of Diabetic retinopathy through AI

Human detection methods of diseases have been in action since time memorial. It’s time we turn the time’s wheel in the right direction and imbibe today’s robust techniques and technologies to diagnose diseases at an early stage. This can aid in providing forefront treatment to patients thereby mitigating the cases of severe to last stage diseases. Diseases like diabetes retinopathy, myopia, Glaucoma; the cause of irreversible blindness are some of the diseases with AI-driven diagnostic methods.

An eye condition called diabetic retinopathy, with AI-powered methods can now be diagnosed and identified at an early initiation. In DR (diabetic retinopathy), elevated incorporation of photography, image recognition, and telemedicine have improved the screening and diagnosing process.

In 2018, the first autonomous AI-powered system was approved by the FDA. The system known as the IDX-DR camera was built with specifically tested AI algorithms to identify the presence of DR in patients from fundus photographs only. The system was efficiently designed to take higher-resolution better photographs to understand the progress of the disease and confirmation of the condition.

Though the system has some flaws in starting experiments, the algorithm is continuously being updated and improved for better and better results.

Not only DR, but AI is proliferating in the studies of screening cataracts and myopia as well.

AI: a stepping ladder for future medical practices

Human diseases and viral, bacterial, or fungal outbreaks are becoming common. All these are urging the human race to face difficulties. However, optimum and propitious advances in the medical field can strengthen our preparation. The regular muster and implementations of advancing technology and techniques bring new advancements to medical facilities over the globe.

With the global rate of myopia, blindness, diabetic retinopathy increasing, ophthalmology practitioners approach different roots of technology to find solutions. AI, robotics, Deep learning are some of the promising solutions available.

But medical health specialists, doctors are irreplaceable. But a hybrid model infused with AI, data operations, and reliable and advanced medical practices seems to be a promising alternative for robust and innovative growth in medical operations.

Aarsh, COO & Co-Founder, Gravitas AI

www.gravitas.ai

Categories
AI

Knowledge Graphs & Machine Learning

Machine learning; a booming industry is ready to make an impact in the way we have been living and doing things. It is a technique evolved from AI when machines were imbibed with intelligence to learn and comprehend the data further executing “smart” decisions.

Machine learning is a specific field of application of AI and has been extensively using artificial intelligence and making it possible to teach machines how to evaluate and comprehend the critical data points, identifying a pattern and making decisions based on the data which can otherwise seem to be impractical for human intelligence.

The ability to make machines learn something is powered by AI and hence these two work coherently. Ever since its origin, machine learning is evolving and exploring new dimensions about how one can play and execute inconceivable data. But how do machines comprehend data? Do we feed excels to machines?

We provide data in the form of Knowledge Graphs.

What are knowledge Graphs? 

Knowledge graphs, also known as semantic networks, are the representation of critical data points linked within a relation and domains of hefty data. These are robust tools as they are susceptible to automated modifications and updates thereby mitigating the need for repeated updation.

In knowledge graphs, the knowledge of critical and complicated data points are represented and stored in such a way as to deliver the real context and relationships amidst data points. Thus, are also considered as derivate or secondary datasets.

The rounds and rounds of filtering and derivation on original data-keeping intact the originality and integrity of data generate knowledge graphs. This makes it easy and doable for machines to run relationship comprehension on data and also in taking critical and significant decisions.

Being structured and segregated with optimum representation, precision, and context of data, Knowledge graphs are dominantly used in Machine Learning and AI. Let’s understand the applications of knowledge Graphs in Machine Learning.

Knowledge Graphs: Establishing relations in Machine Learning

The foundation of machine learning resides in systemic and well-organized data classification with the aid of Deep Learning. Deep learning makes data classification easier and achievable. It can run operations on loads and loads of data without compromising the quality, value, and integrity of the data. It achieves the classification by simple examples such as images, documents, spreadsheets, speech, video, and whatnot! It can process a vast range of data thereby leaving no limitation on data types and providing different perspectives of specific domains. This roots for varied dimensions and smart decisions by “Machines”.

The classification is done to create subsets of relevant data points that belong to the same class. This relationship and subsets never existed before and are highlighted now through classification. These data points will then be used to generate a knowledge graph.

The knowledge graphs generated after the process of classification from deep learning propound robust applications. This assists in accession and finding the hidden classes of data that would otherwise be impossible to establish. All this fuels easy collaboration and eliminates possible hurdles to achieve the desired outcomes.

Knowledge Graphs mitigating limitations in Machine Learning

Often creating classes in data is cumbersome and machine learning specifically uses these classes to operate and make conclusions from the data. But, during the process of knowledge graph generation, data is optimally scanned and crawled to detect elements and then classify them in classes with the assistance of deep learning. This helps in precise ontology (meaning the cases, properties of data, and relationships among them). The classified and segregated data can then be processed and leveraged for critical processes and outcomes.

Knowledge Graphs in Machine Learning: A pragmatic vision

Machine Learning is exploring and extrapolating applications in other domains of the real world. With AI getting some new dimensions, Machine learning is in no way terminating. Technology is believed to bring revolutions to the way machines interpret and process data. But to extract most of the data, the data must be properly displayed. Thanks to the administration of knowledge graphs in Machine Learning.

These graphs or semantic networks represent and distribute data to machines in a rectified and classified way. These establish and highlight the relationship between distant arenas of data and provenances. This enables machines to extract the most value from data by combining, comprehending, and contrasting the critical data from different sources as well.

The use of knowledge graphs in Machine learning can transform and revolutionize the way machine learning has been evolving and finding new applications. The future will witness some inevitable and unachievable tasks being done by the amalgamation of machine learning and knowledge graphs.

Ankita Sinha, Co- Founder & CTO, Gravitas AI

www.gravitas.ai

Categories
AI

A Unique Language Translation API for Multi-Language Chatbots

Chatbots are empowering the companies by simplifying the effort required in assisting the customers and resolving the queries. Without any human intervention, Chatbots are now able to understand the queries and provide the relevant solutions.

With quick responses and the ability to handle multiple queries at a time, Chatbots are truly strengthening the customer support capabilities of companies. However, if you want to expand your user base and geographic reach, a multi-language Chatbot is the way to go.

Capability to detect, identify and speak 20+ languages

If you fancy a Chatbot that speaks multiple languages, do not worry about developing such a Chatbot from scratch. We present to you Gravitas AI’s proprietary Language Translation API, which can complement your Chatbot’s abilities!

Our Language Translation API breaks global barriers as it has the capability to detect, identify and speak over 20 languages! Our API can translate user queries in:

  • French
  • German
  • Italian
  • Chinese
  • Arabic
  • Hindi
  • Japanese
  • Vietnamese

And more!

Why Choose our Language Translation API?

Once your Chatbot is powered by our Language Translation API, your Chatbot:

Identifies languages based on user input: Based on the user input, your Chatbot will immediately identify the language. There is no need for the user to specify the language that is being input. The detection is automatic. Also, with the capability of understanding more than 20 languages, your Chatbot will be able to handle a wide range of user queries.

Responds in the language in which the question is asked: Your Chatbot will not only understand the input language but will be able to respond in the same language in which the question is asked. With the twin capabilities of understanding and response, you Chatbot can truly engage with the customers.

Detects the most dominant language from multiple languages: With Chatbots that respond to multiple languages, the challenge is when the user switches from one language to another. For example, what if the user switches suddenly from his/her native language to English? In such cases, our language translation API responds intelligently. It picks the most dominant language used among the multiple languages, and then it responds in that language. This eliminates the confusion involved when the user switches between the languages.

Translates languages with Accuracy: Our Language Translation API translates the multiple languages with accuracy. This means your business can interact with your customers in their own language. Connect to the customers who speak a foreign language with our language translation feature.

Indulges in Authentic Conversation with Sentiment Analysis:  Your Chatbot will indulge in a realistic conversation with the users.  It will also indulge in sentiment analysis, which means that it will extract the opinions, emotions from the users – whether they are positive, negative or neutral. Language translation combined with Sentiment Analysis is an added advantage. Based on this, the Chatbot will steer the conversation in the right direction, in a way which the customer is most satisfied with. This leads to more accuracy in responding to the user queries.

Benefits of a Multi-Language Chatbot

Imagine a customer wants to know the list of products offered by your company. However, he/she asks the query in the native language. While the answer is easy, if your Chatbot doesn’t understand the foreign language, it may not come up with this simple answer of listing the products available. Manual translation services or escalating the query to a human are time consuming, and this may prompt the customer to look for the providers elsewhere. A multi-language Chatbot overcomes this problem by understanding and responding quickly. Below are some of the benefits of multi-language Chatbot.

  • Reach a wider audience: Do you know that just 7.5% of the people in the world consider English as their native language? If your company sells products or services, it is likely that your customers come from more than one country. If you want to make your business accessible and expand your geographical reach, having a multi-language Chatbot is a great solution.
  • Strengthen customer engagement:  Do you know that people who consider English as their second language might be comfortable in their native language? By speaking in the native language, you would be able to engage your customer in a deeper way.
  • Provide personalized experience to your users: When your Chatbot has the capability to speak the language of your users, switch between multiple languages, you would be able to provide a truly personalized experience to your users.
  • Stand out from your competitors: A multi-language Chatbot will help you to stand out from your competitors. Apart from other unique features, your strong customer support can help you to differentiate yourself from other companies.

 Make your chatbot a polyglot and a global sensation

Building a multi-language Chatbot from the scratch involves developers, time, good budget, understanding of languages, and other aspects. All these might keep you from developing the core capabilities. You can leave this work to us, the experts and focus on your core capabilities. With Gravitas proprietary Language Translation API, you do not have to worry about developing the wide range of features required in a multi-language chatbot. When you choose our API, you get all the capabilities of a multi-language API and much more.

  • Our API is simple to integrate, which means that you can have your multi-language Chatbot up and running in no time.
  • We are here to eliminate your concerns about implementing a multi-language Chatbot. When you choose our API, you get the best capabilities that will help you maximize the potential of your Chatbot.
  • With the potential to understand and respond in 20+ languages, our API can transform your Chatbot. Make your chatbot a polyglot and a global sensation!

A chatbot that’s a polyglot is a great idea when you are trying to break global language barriers and establish a business footprint worldwide. If this is your goal, choose Gravitas Language Translation API today!

Ankita Sinha, Co- Founder & CTO, Gravitas AI

www.gravitas.ai

Contact us

Contact us