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AI Conversational AI

Conversational AI at Workplaces: A Possible Future 

conversational ai at workplaces

 

No one is unaware of how the recent pandemic has rotated the way offices or workplaces used to operate. Be it right from the productivity outputs of employees or the day-to-day activities of business organizations, the pandemic has revamped everything and anything. And, recently, when employees returned to their work desks, the situation changed! 

 

Businesses expected better outputs keeping in mind the losses triggered by the pandemic. Further, the increased stress forced employees to look for help and support; that is where conversational AI enters the workplace! 

 

Conversational AI at workplaces

 

Through Conversational AI, virtual assistants become the agents that can excite human-like conversations without compromising precision and intent. Recently, these agents have gained immense popularity due to their ability to provide personalized, business-centric, and human-like services. 

 

“According to research by Chatbot Life, 50% of companies are considering elevating investment amount in Chatbots.“ 

 

This can be one of the major reasons for the success of conversational agents. These virtual assistants optimize customer support and service, help your sales and customer support team, gather insights, and whatnot! But, one of the significant use cases of conversational AI at the workplace is stabilizing communication amidst groups! 

 

Conversational AI to boost communication in organizations

 

Believe it or not. One of the major challenges in organizations of all sizes is; establishing successful communication among team members. As this communication can directly influence productivity and business revenues, businesses invest in conversational AI agents to stabilize employee communication and coordinate intelligent moves. 

 

For instance, these agents can notify, alert, and send emails. These can look over the whole communication cycle to monetize it. Conversational AI agents can also aid in deadlines, hiring candidates, and whatnot! All this can relieve some workload off your employees’ shoulders.

 

Case Study: Deloitte’s Edgy, an AI-based HR agent!

 

With the advent of conversational AI at workplaces, Deloitte built an AI-based HR agent called Edgy. Edgy is developed on the robust principles of cognitive technology and RPA. It can take over HR responsibilities with optimum precision. Be it sending and scheduling emails or looking for new candidates according to the requirement of the firm; Edgy can execute a plethora of tasks. 

 

It is said that it is not a humanoid robot but is more of a cognitive chatbot. Further, with an amalgamation of speech recognition, NLP or natural language processing, and computer vision, edgy can solve queries, raise new tasks, and map requirements with solutions. It also gains and keeps the memory for next time processing. But, one of the best advantages of Edgy is, that it can precisely shortlist candidates that too successfully map the company’s requirements with candidate’s skills and expertise. 

 

Edgy can surely increase automation at the workplace with precision and management at an optimum scale. 

 

Conversational AI at workplaces; Future holds the advancement

 

The way conversational AI has become a part of today’s hybrid work models, the coming time will indeed witness advancement. Soon, teams will collaboratively work with AI bots to execute tasks and accomplish day-to-day activities. 

 

But, now, the question arises of how these revolutionized and new work models with conversational AI agents will affect the human workforce. Will this automation grow with humans, or will these agents replace some employees completely. Let’s see how this trend unfolds! 

 

Categories
AI

The best Guide to ChatBots: how and what are they?

best guide to chatbot

“Not sure if I am talking to a human or a very clever Chatbot!” 

 

A Chatbot; your “Virtual” chat partner is common these days and never fails to amaze. These can answer any of your queries and help you get out of struck scenarios. You can find one on websites, apps, or on your smart devices! Sometimes, they also recommend you “Wow” products, and services, just like you. But, what are these? And what are their “superpowers”? We bring you the ultimate guide to chatbots and everything you need to know!

 

Let’s know our Chatbot friends in detail! 

 

What are Chatbots? 

 

Conversational Agents, AI assistants, or virtual Assistants; No matter which name you call a Chatbot, it will remain a machine or software that can execute human-like conversations with real humans. These can answer, assist, navigate, and can also provide information. Chatbots can stimulate conversation in text messages or audio messages. 

 

Ever since 1950, when the first Chatbot came into the imagination of Alan Turing, these agents have been under a great deal of observation and admiration. Every day, Chatbots’ new advantages and applications raise make these agents unrivaled in business and service sectors. 

 

“If you picture the journey of Chatbots from the 1960s to now, you can see that what was once a fantasy of being able to communicate with a non-living virtual being is now a part of our everyday lives!”

                                                                                                                                  ~Rashid Khan

                                                                                                                                    Build Better Chatbots

 

The way with which chatbots have been developed through decades is unrivaled. But, what are these factors that make chatbots a go-to tool for businesses today? 

 

Ultimate Guide to Chatbots: Why does your business need it?

 

If you are into the business sector, you will embrace the value of customer experience, And, believe it or not, one of the significant benefits of incorporating Chatbots into your business is delivering a superior customer experience. 

 

Chatbots and Customer Experience

 

With their ability to communicate in different languages, 24*7 availability, and ease of delivering answers, Chatbots can significantly improve customer experience. Not only this, but their ability to stimulate human-like interaction also plays a significant role in their popularity. 

 

According to the 2020 State of Conversational Marketing survey, around 87.2% of users feel that their experience with Chatbots was positive or neutral. Thus, it makes these AI agents a worthy addition to the business model. 

 

Chatbots as your Piggy Bank

 

If hefty customer acquisition costs (CAC) and other business operation costs drain your profit margins, it’s time you integrate Chatbots as your “Piggy Bank”! 

 

Yes, Chatbots can significantly reduce business costs. These agents achieve this by bridging the gap between customers and your services, converting prospect leads into customers, and leaving no room for customers’ doubts. With such conviction, it is also predicted that by 2023, Chatbots will assist businesses in saving 2.5 billion per hour! 

 

Apart from Chatbots’ significant use case in elevating the quality of customer experience and reducing business costs, these also have benefits in marketing, sales, customer satisfaction, generating leads, and so forth! 

 

“We can engage users that previously would have bounced back from our website and turn some of them into paying customers. We can also respond to users through the Chatbot, which takes some of the workloads away from the sales team.” 

                                                                                                                                    ~Michael Kupfer

                                                                                                                                    Director of Marketing

                                                                                                                                Harvard Business Solutions

But, the extra essence of Chatbots lies in its working model! 

 

How do Chatbots Work? 

 

In simpler words, chatbots are highly optimized AI algorithms. To begin with, Chatbots are architectured with pre-programmed responses and an AI mechanism that decides how they will respond and answer user queries. However, to understand its working in detail, this guide to chatbots will help you understand how it works! 

 

There are primarily two types of Chatbots:

 

Rule-based Chatbots

Rule-based Chatbots, also known as Keyword, or command-based bots, work on the structure of predefined answers. These bots follow the sort of “script” fed to answer user queries. By identifying a particular keyword in the query, these agents search the fed library and provide users with an answer. Chatbot designers often design the library. 

 

Though these can provide the correct answer, Rule-based Chatbots don’t understand the context of the conversation and follow a “Script.” Furthermore, one of the highlights of rule-based Chatbots is learning from their experience. Yes, these virtual agents remember past query sessions and respond in a better way next time. These are helpful to businesses that want to automate the customer query process. 

 

AI-Chatbots

 

AI-Chatbots are “intelligent” bots programmed with advanced machine learning and AI algorithms. Based on the conversation’s relatability, context, and intent, these can run different operations. These can execute free conversations with users and deliver an advanced and better customer experience. 

 

Furthermore, these work on three robust pillars; Natural Language Processing (NLP), Sentiment Analysis, and Machine Learning! 

 

Conclusion

 

Chatbots can undoubtedly help optimize business service, user experience, and other critical business operations like customer acquisition. These can also streamline an organization’s sales and marketing funnel. Last but not least, Chatbots can also help keep employees in a better position to execute and implement new ideas. Believe it or not, incorporating Chatbot into your business will be the investment you would gain the most profits from! we hope this guide to chatbots made you think definitely trying one for your business!

 

Categories
AI

Why does your business need a chatbot for Online service?

chatbot for online service

The modern world of business has transformed. It is more than just managing a physical store or a few resources. Due to increasing digitization, Businesses must have an online presence and precise optimization. And this requires managing customer experience, queries, business operations, and everything online. That’s where helping agents such as automatic AI-driven Chatbots come into play. 

 

According to Drift’s 2020 State of Conversational Marketing report, AI-powered Chatbots are one of the fastest-growing brand-communication channels, increasing by a whopping 92% since 2019. It can be well understood with such a wide range of benefits that virtual assistants offer. But, if you are still bewildered if your business needs a Chatbot for your business or not, we are here to clear the air. Here are the top reasons why your business needs a Chatbot- 

 

Reduce Customer Acquisition Cost 

Whether you are a product-based or a service-based business, one of the major concerns is customer acquisition at reasonable costs. While other methods like marketing spend, seminars, etc., can be too costly to acquire customers, Chatbots significantly lower this cost. 

 

Chatbots can optimize CAC ( Customer Acquisition Cost) as these can establish engaging and instant conversations with customers. According to Comm100 Report, Chatbots take care of around 68.9% of business chats from start to finish. Because of it, customers feel entertained, and they tend to spend more time on your business’s website and thereby fueling the conversion of prospect leads into customers.

 

Give your business a touch of Automation.

 In today’s world, where customers tend to find solutions for everything with just a touch of their screens, bringing the required Automation into business is paramount. And that’s where Chatbot can save you. 

 

These bring Automation to your business by automating customer support that too 24*7. It also helps to automate the customer support and the customer query resolution process. Not only this but the number one use case of Chatbots is also considered to be a quick and automated answer to customers’ queries. It effectively bridges the gap between customer and business service, thereby helping in gaining more loyal customers. 

 

Personalization to Customers 

One of the robust pillars of customer satisfaction is customer experience. And it is well-versed in how personalization can elevate the customer experience. When chatbots engage and converse with customers in their choice of language and timings and resolve queries in real-time, customers experience personalization.

 

Furthermore, according to Comm100 Report, it is found that bot-based chats acquire satisfaction rates of around 87.58%. And that’s what makes Chatbots one of the best tools for businesses.  

 

Streamline Sales Funnel

Operating with a human workforce, you would once realize how mismanaged or delayed your sales funnel can be. For instance, some of the sales funnel leads might get lost due to your employee’s fluctuating productivity levels, leave schedules, and other reasons. 

 

But, if Chatbots are there to assist, you can lower the number of lost leads and optimize your sales funnel. The data from Drift’s 2020  State of Conversational Marketing report suggests that 55% of Chatbots businesses acquire more high-quality leads.

Chatbots can handle customers’ queries on time and make the customer journey through the sales funnel a seamless process and experience. 

 

Gain Critical Customer Data

Chatbots are not only chatting bots but are also embedded with algorithms to capture, monitor, and manage customer data statistics. As bots converse with many customers online, the specialized algorithms capture, monitor, and interpret data that can help establish new business processes and strategies. One can better picture CAC, business success rate, customer journey, and whatnot! 

 

Also, this helps surface insights into customer satisfaction, business service status, and market situation. 

 

Chatbots: All that you and your business needs! 

 

“Chatbots represent a new trend in how people access information, make decisions and communicate!” 

                                                                                                                                             ~Christie Pitts

                                                                                                                                              Verizon Ventures

 

Chatbots are the new tools of modern businesses. These can help businesses of any niche gain customers, lower customer acquisition costs and basic business operation costs, acquire critical data, and whatnot! chatbots can save businesses up to 30% on customer support costs. (Source: IBM)

 

That’s where getting a Chatbot can boost your business sales, streamline your sales funnel, and help you build a brand. So, get your business Chatbot delivered by experts from today! One such Chatbot is TINA from Gravitas AI. It can help you optimize your business process from start to finish. 

 

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