No one is unaware of how the recent pandemic has rotated the way offices or workplaces used to operate. Be it right from the productivity outputs of employees or the day-to-day activities of business organizations, the pandemic has revamped everything and anything. And, recently, when employees returned to their work desks, the situation changed!
Businesses expected better outputs keeping in mind the losses triggered by the pandemic. Further, the increased stress forced employees to look for help and support; that is where conversational AI enters the workplace!
Conversational AI at workplaces
Through Conversational AI, virtual assistants become the agents that can excite human-like conversations without compromising precision and intent. Recently, these agents have gained immense popularity due to their ability to provide personalized, business-centric, and human-like services.
“According to research by Chatbot Life, 50% of companies are considering elevating investment amount in Chatbots.“
This can be one of the major reasons for the success of conversational agents. These virtual assistants optimize customer support and service, help your sales and customer support team, gather insights, and whatnot! But, one of the significant use cases of conversational AI at the workplace is stabilizing communication amidst groups!
Conversational AI to boost communication in organizations
Believe it or not. One of the major challenges in organizations of all sizes is; establishing successful communication among team members. As this communication can directly influence productivity and business revenues, businesses invest in conversational AI agents to stabilize employee communication and coordinate intelligent moves.
For instance, these agents can notify, alert, and send emails. These can look over the whole communication cycle to monetize it. Conversational AI agents can also aid in deadlines, hiring candidates, and whatnot! All this can relieve some workload off your employees’ shoulders.
Case Study: Deloitte’s Edgy, an AI-based HR agent!
With the advent of conversational AI at workplaces, Deloitte built an AI-based HR agent called Edgy. Edgy is developed on the robust principles of cognitive technology and RPA. It can take over HR responsibilities with optimum precision. Be it sending and scheduling emails or looking for new candidates according to the requirement of the firm; Edgy can execute a plethora of tasks.
It is said that it is not a humanoid robot but is more of a cognitive chatbot. Further, with an amalgamation of speech recognition, NLP or natural language processing, and computer vision, edgy can solve queries, raise new tasks, and map requirements with solutions. It also gains and keeps the memory for next time processing. But, one of the best advantages of Edgy is, that it can precisely shortlist candidates that too successfully map the company’s requirements with candidate’s skills and expertise.
Edgy can surely increase automation at the workplace with precision and management at an optimum scale.
Conversational AI at workplaces; Future holds the advancement
The way conversational AI has become a part of today’s hybrid work models, the coming time will indeed witness advancement. Soon, teams will collaboratively work with AI bots to execute tasks and accomplish day-to-day activities.
But, now, the question arises of how these revolutionized and new work models with conversational AI agents will affect the human workforce. Will this automation grow with humans, or will these agents replace some employees completely. Let’s see how this trend unfolds!