Long gone is the time when human-to-human interaction was the core of communication. Conversational AI for future is here to change things. Now, things are different! Not only has human-to-human interaction been revolutionized, but the human to machine interaction has also come into the picture. And, this revolution is not dated today!
“The first-ever chatbot was developed in 1966; ELIZA.”
In 1966, when the thought of interacting with computer programs sounded absurd, Joseph Weizenbaum implemented hardcore artificial intelligence norms and developed a software program based on pattern matching. This bot was able to converse with humans but fundamentally.
And since then, how this industry and the concept of establishing communication with machines developed has left everyone gobsmacked. But, what fueled this industry? What might be why chatbots and virtual assistants are here to progress more and more in the modern world?
Conversational AI: a relay of advancements
“In 2020, the global conversational artificial intelligence market was valued at around $5.78 billion, but this is projected to hit the mark of $32.62 billion by 2030!”
Yes, you read that right! Even for 10 years, this industry sets foundations for numbers challenging to comprehend. We can soonhope to see them turn into reality as well.
The progress can be attributed to easing lives, streamlining complex processes, and elevating the customer service experience. But, this is not stopping. The conversational AI sets the foundations for a more dynamic, modern, advanced future and includes direct machines to human conversation. And some of the industries where it is bringing significant changes are-
The education industry is one of the sectors where requirements change every day. The education industry needs immediate and continuous advancement. And the amalgamation of virtual and real classrooms has further elevated the need.
In such a digital-centered education world, conversational AI can optimize instant and more intelligent support to people on platforms and enhance the quality of teacher-student interactions, personalized courses, easy data gathering, feedback, and whatnot! Even the university placements and admission assistance are in no way difficult with virtual assistants.
In a world running almost on computer software, having a helping hand in creating them can be magical. And believe it, conversational AI agents can do the same.
In building software and in the IT industry, conversational AI agents can aid in data gathering, process optimization, elevating automation, etc.
Healthcare is probably an industry where instant support and assistance are critical for people’s lives. And that’s where conversational AI is bridging the gap.
Making medical assistance available instantly and 24*7 on telemedicine platforms, conversational AI is taking the healthcare industry a level up. This makes no one wait for medical assistance even when the nearest medical facility is too far or if the doctor is unavailable. When it comes to first aid, conversational AI can assist.
Further, this industry is leveraging tech to amalgamate solutions for delivering medicines, advancing the diagnosis, and optimizing the online consultation process is also unrivaled. If you also want a medical virtual assistant for your business, leverage TINA, an AI-driven optimal assistant from Gravitas AI!
Today, there are hundreds of marketplaces available. In such a scenario, the expectations of customers elevate. And, even for businesses, the pressure of delivering optimum customer service and support is a concern. And leveraging conversational AI agents then becomes the most ingenious solution.
These can mitigate the burden on customer support and service teams, optimize customer acquisition and relationship management, and streamline the customer journey process. These indeed are here to stay, and in the coming time will witness the advantages of virtual agents worth leveraging in the shopping world!
Conversational AI is the future!
At this rate, these agents are making human interactions revamped with the future human-machine interactions. These would not only set foundations for some of the most advanced innovations but would also surface applications no one thought were practical.
But, only time will reveal the full potential of conversational AI is transforming and revolutionizing the modern world.