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AI Conversational AI Education

Virtual Assistants in Education: Supporting Students and Teachers Alike

As an educator, you might have to take care of multiple things which might be boring, repetitive or out of your skill set. Due to this, teachers often end up wasting a large amount of time on things which can be taken care of by others. Virtual assistants and AI can be highly beneficial and powerful for teachers as well as students. The invention of virtual assistants can provide a boost, making education much better. Let us ascertain the role of virtual assistants in education and how it has been seamlessly helping students and teachers alike. 

AI Benefits for Teachers 

Let us first take you through the benefits an educator can avail by incorporating virtual assistants. 

Task Automation 

The power of AI lies in its ability to automate highly critical as well as mundane tasks. Be it administrative tasks, assessing learning programs, checking new patterns or more, everything can be automated. According to a survey by Telegraph, teachers on average spend more than 31% of time completing tasks that do not involve teaching. For instance, planning lessons, grading and administrative work. However, teachers can improve their efficiency and automate these tasks with the help of AI and focus entirely on their core competencies.  

Improved Efficacy 

Being an effective teacher is all about the goal of providing quality learning to the students. The efficacy of a teacher will also depend on how efficiently they can manage their time and give individual attention to each student. While it may not be practically possible to look after each student, AI has made it possible. One can integrate AI systems into learning to provide assistance to students while improving time management and efficacy. 

Predictive Analysis 

Be it a class of 20 or 40, Teachers have to look after the performance of each student. One key thing that brings a whole new level of difference is that all students have a different pace of learning. Besides, some students may require more attention and help, while some may not. The goal of a teacher is to assist students to improve their learning and goals. The introduction of AI can help solve this concern by allowing teachers to gain access to predictive learning tools. This may allow teachers to gather data and insights from the previous performances of the students. Teachers can use the insights to understand how much time should be allocated to help each student and allow them to improve their learning. 

Save Time and Money 

Being a teacher is not just a one-hour task or limited to a few hours. Rather, it is a full-time role in which half of the time may be spent on non-teaching tasks. Teaching is undoubtedly a time-consuming task but virtual assistants can allow you to be more balanced with your time. You can let the virtual assistants work on the less critical tasks and have more free time on your hands. You can certainly use that time to plan the lessons or spend time with your students. Additionally, virtual assistants could be an excellent investment. Think of how much time and wellness you sacrifice while dealing with all those critical tasks. If you have a virtual assistant looking after those tasks, you can manage other things or even look after your health. We can say that it may prove to be beneficial for your time as well as your pocket. 

AI Benefits for Students 

Let us understand the ways in which students can benefit from the incorporation of virtual assistants. 

Personalised Training 

Personalisation is one of the most emerging trends in the education sector. With AI, it is becoming possible for students to gain access to a personalised approach and learn according to their convenience. AI can adapt to each student’s level of understanding and knowledge, thereby making it easier for them to learn. AI-powered software and solutions focus on analysing previous performances. This may help in discovering more about the strengths, weaknesses, and entire history of the student. If any student requires extra help or tutoring, AI can be highly beneficial. 

24*7 Access to Learning 

Well, each student has a different learning pattern. Some students may have queries during odd hours when the teacher might not be available. As a student, you may consider noting down and asking the teacher the next day. However, this might break the pattern of learning. With AI, students will not have this concern as they will have access to 24*7 learning. Students may have the opportunity to ask at any time and focus on improving their performance. 

Quick and Real-Time 

As mentioned above, students will have 24*7 access. Besides that, students can have their concerns resolved in real-time and the process will be quicker than ever. There is no wait time for the other student to finish or any other delays due to the unavailability of the teacher. This benefit improves the entire process of education, thereby providing students with the best level of education.  

No Human Bias 

It is one of the major concerns for both students as well as teachers. At times, some students face they are getting neglected, while a handful of selected students get the required attention. This can impact the entire process and deteriorate the quality of education a student receives. With AI, there will be no bias in any step. Be it a student with poor performance or a student who excels in all the subjects, everyone will get equal status and level of education. We can even say that virtual assistants make education more accessible even to students who might struggle to access learning materials. Some students might not be able to afford extra tutoring, but that need can be eliminated with the help of virtual assistants. 

Conclusion

AI-based virtual assistants can help teachers reduce the formidable workload and focus on providing quality education to students. Virtual assistants can also help resolve issues related to distance, commuting and course availability. Virtual assistants have a high potential to improve student satisfaction while reducing dropout rates at the same time. Leverage the technology and incorporate a virtual assistant into your CRM to improve the learning process of the students and help teachers alike. 

Read more at: https://gravitas.ai/rpa-with-conversational-ai-future-of-business-optimisation/

Categories
AI Conversational AI

Virtual Assistants for Small Business Owners

Introduction

A report by IBM Institute for Business Value and Oxford Economics evaluates how 90% of startups fail in the first five years. There is no denying that small business owners often face extensive competition from larger companies. In addition to that, small business owners often lack proper resources and opportunities which impact their ability to operate. Most small businesses do not even have a team assisting them or comprise a short army. One needs to understand that being a small business owner is not easy. Virtual Assistants or AI assistants for Small Businesses understand the natural language voice commands of the user, making it easier to complete the commands and tasks with much ease.

It comes along with a variety of tasks which are crucial but can be time-consuming. This is where virtual assistants come into a strategic advantage. In this blog, we will highlight how virtual assistants for small business owners can be highly beneficial and make their work easy by maximising efficiency. 

Increased Productivity  

One of the key benefits of virtual assistants is that they can assist in handling time-consuming or mundane repetitive tasks. Delegating tasks to a virtual assistant can reduce the load on your shoulders. Moreover, you will have more free time which can be utilised to conduct more strategic operations. You can certainly focus on areas of expertise or even utilize that time to maintain a work-life balance. By focusing on important tasks and completing them in lesser time, businesses can be more efficient and productive. 

24*7 Assistance 

Irrespective of the steps you take, you cannot keep your business operational 24*7. You will have to hire employees or workforce which can be a little expensive and may impact your finances. However, you can integrate AI-based virtual assistants to expand your business hours. The assistants will offer customer service outside of operational hours, making it more convenient for customers as well as your staff members. You can be stress-free if you are getting business from customers of different time zones. The assistants can be present round-the-clock, will answer their concerns and lead to an increased level of satisfaction. 

Business Continuity 

If you are a one-man army or a smaller team with less than 10 team members, it can be extremely difficult for you to schedule breaks without impacting your business. By incorporating AI virtual assistants, you can be relaxed that your business continues to run smoothly even during your absence. They can even be helpful during unforeseeable conditions or natural calamities and emergencies. Small businesses often face challenges in consistency and continuity. As an entrepreneur, you can leverage AI virtual assistants to make your business more efficient and smoother than ever.  

Flexibility and Scalability 

Small businesses often do not have persistent or predictable workloads. It is one of the reasons why small businesses do not consider hiring full-time employees and rely on freelancers or part-time employees. While there is no denial in this, but what if customers have a query? It is where these AI-based virtual assistants come in handy. They provide valuable support and offer flexibility to businesses in terms of working hours and workloads. Businesses can leverage this to scale up the ladder and scale up their business by focusing on more core responsibilities.  

Cost-Effective  

There is no denying that virtual assistants or AI assistants can be extremely cost-effective. This eliminates the need for hiring multiple workers for handling different tasks.  Virtual assistants eliminate the need for equipment, office space and additional expenses or benefits such as medical, taxes and insurance. Even if small businesses are hiring freelancers, they will have to pay a competitive amount per hour which can be highly risky for your pocket. You can simply cut down on unnecessary costs by leveraging virtual assistants and incorporating them into your business operations. 

Access to Diverse Skills 

In this fast-paced world, the demand for skills is changing every day. You cannot expect one individual to know it all and be an expert in all the fields. It is likely that one employee may be well-versed in one thing, while another may be competent with other skills. With AI virtual assistants, you will have access to diverse skills. From appointment scheduling to communicating and engaging with customers, there is a lot more that assistants can do.   

Focus on Core Competencies 

While the assistants perform all the critical tasks, you can shift your focus to core competencies or strategic tasks that require your intervention. Integrating virtual assistants can even allow you to manage your time more efficiently. You can shift your focus completely on strategic planning and nurturing client relationships, which will be beneficial for the growth of your business.  

In today’s competitive landscape, every entrepreneur is implementing new and innovative ways to improve their operations. Virtual assistants are one such invention, allowing entrepreneurs to work smarter and better. You can optimize your resources, time, and productivity by unlocking the hidden potential of virtual assistants. 

Read more at: https://www.forbes.com/sites/theyec/2020/09/09/how-a-virtual-assistant-can-help-your-business-this-year/?sh=2aefd35c3182

Categories
AI Conversational AI

Conversational Al and Future of Work

Implications for Job Automation and Skill Development

Artificial intelligence or AI is a buzzword that seems to be on the tip of everyone’s tongue these days. It is a groundbreaking trend in the field of tech development. However, what many people fear is how it has been earlier projected in sci-fi movies or how often it is debated that AI or robots have the potential to take over the world. Conversational AI and the future of work are currently in debate and gaining a lot of traction.

Although automation has been in existence for a long, it is only recently that the pace has increased. We can also see how trends like virtual assistants and conversational AI have gained popularity and are widely accepted across industries. We can’t actually predict what’s going to happen in the future, but there are certain trends and patterns which paint the picture of how AI could impact job automation and skill development. Let us discuss that in detail and ascertain what could be the implications of Conversational AI on the future of the work 

Virtual Assistants in the Workplace  

It will not be wrong to say that the advent of virtual assistants is changing the plight of the workplace. Well, many tasks can be automated with the help of virtual assistants. Be it scheduling meetings, managing the inbox or compiling the data into reports, all the tasks can be resolved in a few clicks. Oftentimes, you may have to complete tasks which are repetitive and time-consuming. The presence of manual intervention further increases the risk of errors and can be highly tiresome.

For instance, consider the amount of load a factory worker would have to take. What if we bring in automation and conversational AI to resolve their concerns? Factory workers can work more efficiently and productively. They can raise their concerns to the conversational AI and get their concerns resolved in the least time possible. Henceforth, AI can be an excellent tool, allowing businesses to streamline their business operations.  

Jobs Lost vs. Jobs Created 

The process of automation and AI has been in existence for a long time. It has recently been that it is gaining huge traction due to the potential capabilities and benefits it brings forward. The projection by media would make you think about how AI could take over your job. Well, the reality is far different. The World Economic Forum’s “The Future of Jobs Report 2020″ predicts that AI could potentially replace 85 million jobs globally by 2025. That sounds drastic. But what if we say that the same report further highlights that AI also has the potential to create 97 million new roles.

There is no contradiction in this, but the true reality of what it could be. Although AI helps in improving productivity, can take over repetitive tasks. Machines still lack in replacing jobs requiring human skills such as empathy, creativity and problem-solving approach. While it can be highly efficient in automating repetitive and mundane tasks, there is a need to focus the shift on these human skills. In addition to this, the invention of AI brings in new roles and opportunities for humans. Well, technology cannot function on its own. There is a need to guide and design conversational AI that aligns with the business goals.  

The Power of Predictive Analysis vs. Limitations 

Referring to AI, one cannot deny how it helps gather data and assists with powerful predictive analysis. It can be a guiding tool for businesses to determine what approaches or strategies should be developed for the betterment of a business. No matter how powerful predictive analysis can be, it highly depends on learning which can involve massive amounts of data. One should have an accurate, large and relevant set of databases to ensure the predictions are accurate. If the data used to train the model is incomplete, there are high chances that there will be flaws in the predictions. Keep in mind that machines will only do as you guide or train them. This is a big limitation that could have a big impact on the future of AI, and its capacity to analyse the data. 

Collaborative Robots 

Collaborative robots are robots that are capable of collaborating or working in close proximity with humans in a shared space. This level of collaboration can be highly beneficial, enabling human abilities to enhance in a safe way. The key feature is that the robots do not assume that human-robot collaborations function independently. They can also be trained or programmed to stop whenever a human enters or operated areas where robots function. This helps in reducing unwanted delays and can help improve overall productivity through the use of cobots. We can say that these collaborative robots can be highly efficient for monitoring the environment without making any sacrifice on performance or safety.  

Conclusion

Humans or Computers?

While AI eliminates the need for constant human intervention, it also increases the need to acquire skills such as data science, software development, and R&D. Instead of debating on Humans over computers, the right way to deal with the situation is when both collaborate equally. Humans and computers together can achieve critical tasks with more ease and efficiency. Conversational AI will definitely have a bigger impact on the future of the work. The right way to leverage this is by collaborating with the technology and using it for the benefits and seamless operations of the business processes. 

Read more at: how-ai-is-revamping-the-future-of-the-banking-world/

Categories
AI Conversational AI Ecommerce

Conversational AI in E-commerce: Enhancing Customer’s Journey and Increasing Sales

With the rise of e-commerce, it has become crucial for businesses to discover ways to improve the online journey of their customers. This can be accomplished through the use of conversational AI; the technology that enables machines to comprehend, interpret, and respond to human language. By utilizing this technology, e-commerce companies can enhance the customer experience, increase customer engagement, and ultimately increase sales. 

But, the merits don’t end here!  

Advantages of Conversational AI in E-Commerce 

  • Personalization 

Personalization is the new winning strategy for businesses. More personalized solutions you deliver, the more customers you get! 

Conversational AI enables e-commerce companies to provide their customers with a more tailored shopping experience. Chatbots; trained conversational AI agents can provide specialized recommendations, promotions, and support by evaluating data on behavior and preferences. For instance, the chatbot can propose new organic products the user would be interested in if they usually purchase organic food items. Additionally, the chatbot might suggest related products from the same company if a consumer considered them before. This can strengthen the relationship between the customer and the company. As a result customer loyalty, and sales can rise!  

  • 24/7 Availability 

One of conversational AI’s main benefits is its capacity to serve consumers around the clock, including after conventional business hours. This results in quicker resolution times and a better customer experience because customers can get support and solutions to their problems whenever needed.  

The availability of chatbots can also aid in lowering attrition rates and customer annoyance. In fact, 90% of customers consider a rapid answer to be crucial or significant when they have a customer support query. Through this, E-commerce companies can give clients the quick, round-the-clock help they require with conversational AI. If you are an e-commerce business and are looking for conversational AI agents that work for you 24*7, TINA can be your right pick!  

  • Cost Savings 

By automating redundant or tiring customer support tasks, conversational AI can aid e-commerce enterprises in significant cost savings. Businesses can eliminate the need for human customer care personnel, resulting in cheaper labor expenses. Further, by deploying chatbots to answer common questions, costs can also be saved by mitigating operations needed to deliver continuous support & service. Additionally, chatbots can deal with a lot of client questions at once, negating the need for extra labor during peak times. Additionally, chatbots can deliver dependable and accurate customer service, minimizing the possibility of human error and the accompanying costs of error correction. 

  • Enhanced Customer Feedback 

Conversational AI can significantly improve the quality of feedback. This is because it aids directly in delivering better customer satisfaction. 

Chatbots can be used to collect data on product quality, user experience, and consumer satisfaction as a whole. This feedback can be used to enhance product offerings, website usability, and customer service. By collecting customer feedback, e-commerce businesses can also identify areas for enhancement and make data-driven decisions to enhance the customer experience. This can help increase sales. 

  • Improved Customer Retention 

We know how challenging customer retention can be for an e-commerce business! But, if used right, conversational AI can help retain customers!  

Conversational AI can also assist e-commerce companies in enhancing customer retention. Businesses can increase customer loyalty by providing personalized recommendations, providing prompt and accurate support, and engaging customers in interactive conversations. Customers who perceive that a company understands their requirements and preferences are more likely to make additional purchases. Moreover, e-commerce businesses can encourage consumers to continue shopping with them by offering personalized promotions and incentives. Ultimately, this can result in increased revenues and customer lifetime value. 

But, there’s a lot more that goes for leveraging conversational AI to get increased sales and enhanced revenues!  

How Can Conversational AI Improve the Customer Experience and Drive Sales? 

  • Faster Response Times 

No one wants longer wait times! And, obviously not if someone else is delivering solutions in a click!   

With conversational AI, consumers can receive answers to their questions almost immediately. This can aid in lowering shopping cart abandonment rates, boosting customer satisfaction, and ultimately driving sales. 

  • Improved Customer Engagement 

As discussed earlier,conversational AI can assist e-commerce businesses in engaging with their consumers in a more interactive and individualized manner. Personalized product recommendations, proactive support, and offer promotions are some ways!  

  • Upselling and Cross-selling 

Cross-selling and up-selling are two traditional business growth methods that never disappoint. And, that’s where conversational AI amalgamates with traditional methods to enhance the overall experience for consumers. Conversational AI-powered chatbots can recommend complementary products to consumers based on their previous purchases or browsing habits. This can increase the average order value and boost sales.  

Let’s Revisit!

Conversational AI presents e-commerce businesses with a significant opportunity to improve the online consumer journey and increase sales. By leveraging the power of chatbots and other conversational AI technologies, businesses can personalize their interactions with customers, reduce response times, and offer 24/7 support! 

 

Do you want to be next in line to leverage conversational AI for your e-commerce business? Consult experts of Gravitas AI today!  

Categories
AI Conversational AI

Developing Al Chatbots To Assist Businesses with Multiple Tasks

Introduction: Developing AI Chatbot To Assist Businesses with Multiple Tasks

Chatbots and virtual assistants are becoming very popular lately. More than 58% of B2B companies are actively using chatbots, compared to 42% of companies in the B2C sector. Chatbots can be integrated via web-based applications or can even be integrated into standalone apps. While these virtual assistants and chatbots can simulate human conversation, the question arises of how the implementation of these tools can benefit your business. Is it worth implementing bots on your website or may it pose any risk to your online presence? Let’s dive deep into this and ascertain what are the benefits of AI implementation and how they assist businesses with multiple tasks. 

Lead Generation 

The bots can help with lead generation, which is one of the most crucial tasks for any business. Before the customer starts the chat or conversation, the bots can ask the visitors for their information. You can even insert questions to further help the bot quality the leads before sending them to the sales department. For instance, you have a gifting business. The bot can ask whether it is for personal, corporate or what the occasion is. This can primarily be helpful for the sales agent and may save their time. The sales agent will be well-aware if they meet the requirements or not. 

Improved Customer Engagement 

Chatbots and virtual assistants can provide the necessary information based on the user’s input. If they have any queries or are stuck at any step, they can communicate with the bots for assistance. The revert time is mostly delayed if any human is involved in the process as one person cannot handle multiple queries at the same time. On the contrary, bots can improve on this by making the experience more interactive and offering personalised support to the customers. 

Decrease Bounce Rate 

The bounce rate of a website largely depends on how absorbed the customers are. Any customer will stop browsing if he/she is unable to find relevant information on the website. Henceforth, it becomes necessary to keep the customers engaged and address their concerns. Chatbots and virtual assistants can help with this and even pop up when a visitor is about to leave. They can assist them by answering their queries or helping them find the relevant information they are looking for. 

Lower Requests for Human Agents 

More than 87% of customers stated that the chatbots are relevant and helpful in resolving their issues. They can significantly reduce the number of requests that are forwarded to the human representatives. As mentioned above, human representatives cannot handle multiple queries at the same time. On the other hand, a limited number of queries with the customer support agents even help improve customer satisfaction and the agents will not be stressed out either. This will allow you to serve the clients better and improve the overall process. 

Helpful with Recruitment  

Recruitment and candidate selection could be critical processes and might require HRs to be proactive. One can implement chatbots or virtual assistants to streamline the process of hiring. The assistants can ask the candidates to fill in the common questions while also answering the common queries they may have. All these aspects can help streamline the process, making the whole communication and hiring process a lot easier. 

Increased Sales 

One of the key benefits of bots and virtual assistants is that they can significantly contribute towards the sales of an organization. They can help turn first-time customers into repeat customers by showing them the relevant information. They can even send discount codes to the customers to keep them engaged and tempt them to shop more.  

While proactively sending notifications to visitors, they can also assist with personalisation. At times, the customers are confused and find it difficult to make the selection. Bots and virtual assistants can resolve this concern by sending personalised product recommendations to visitors and helping them place orders. It can help in sending the customers down the sales funnel and getting closer to a much better customer service experience than ever.  

Chatbots and Virtual assistants can take over these critical tasks, streamline the whole process and make it much easier for the employees. They can perform a diverse range of tasks, assisting employees to put in minimal effort and resources. Enter the era of virtual assistants and stand out in the highly competitive zone of businesses. 

Read more at: https://gravitas.ai/future-of-al-in-education-trends-for-the-next-decade/

Categories
AI Conversational AI Uncategorized

Cognitive Learning in Chatbot: How TINA Learn, Reasons and Interact with Humans.

Introduction 

A chatbot, or conversational agent, is a computer software that simulates and interprets spoken or written human communication. It allows users to converse with electronic gadgets as if conversing with people in real life. Cognitive chatbots may be distinguished from the long line of conventional and boring ‘bots’ that came before them. Cognitive chatbots are intelligent human agents who can apply machine learning to drive natural-language discussions. 

What is cognitive learning? 

Technologies of cognitive computing combine information from many sources, including, balancing context and contradictory evidence. They use this information to recommend appropriate solutions. Cognitive systems use self-learning technologies that use data mining, recognition of patterns, and NLP, or natural language processing, to comprehend how the human mind functions in order to do this. 

Cognitive learning in chatbot is done with a software designed to comprehend human speech and carry on interactions with them. It is also known as a chatbot or a conversational AI bot. You can communicate with a chatbot in the same way that you would with a human. It is a method of automating procedures and jobs so that individuals may receive helpful information right away. 

How do chatbots learn, What is Cognitive Learning in Chatbot?

Technologies of cognitive computing combine information from many sources, balancing context and contradictory evidence, to recommend appropriate solutions. Cognitive systems use self-learning technologies that use data mining, recognition of patterns, and NLP, or natural language processing, to comprehend how the human mind operates in order to do this. 

A cognitive bot is a piece of software designed to comprehend human speech and carry on interactions with them. It is also known as a chatbot or a conversational AI bot. You can communicate with a chatbot in the same way that you would with a human. It is a method of automating procedures and jobs so that individuals may receive helpful information right away. 

How do chatbots learn? 

Chatbots may learn on their own by examining historical data and making educated guesses about what is correct. Chatbots may also learn by having a person change the programme. Even though a chatbot contains artificial intelligence, a person must still review the replies in order to make changes 

The discipline of “artificial intelligence” (AI), often referred to as “natural language processing” (NLP), it is more specifically focused with giving computers the ability to interpret signals both written and spoken on line with that of humans. 

NLP combines computational language learning—rule-based analysis based on human language—with statistics, machine learning, and advanced neural networks. With the use of these technologies, computers can now completely “understand” what is being said or written, including the speaker’s or author’s intents and mood.

How do chatbots think? 

Chatbots are developed based on a complicated collection of algorithms which interprets and recognises signals. Chatbots infers what these signals might indicate and/or want. Finally chatbot,  chooses a series of appropriate responses based on this information through a process called “parsing.”

Some chatbots provide an incredibly natural conversational experience, making it exceedingly challenging to tell whether the agent is a bot or a person. 

In addition to using logical reasoning, chatbots also use a technique known as probabilistic reasoning. Probabilistic reasoning is the use of probability theory to draw inferences from ambiguous or incomplete evidence. Because of this, chatbots can make decisions even when they don’t have all the necessary data. 

How do cognitive learning in chatbot make them communicate with humans? 

A virtual assistant, or chatbot, is a piece of software that can communicate both with end users and information systems using natural language, with the goal of aiding the business in its many activities in an effective and creative way. These tools helps to connect the business with its stakeholders through a variety of channels, including messaging applications, web pages, mobile applications, and phones, to name a few. 

Through an ecosystem approach, Machine Learning Reply collaborates with businesses to provide consumers with a channel that most accurately conveys the voice of the brand in its interactions with end users. 

Conclusion 

Finally, the development of bots that can interact with people depends on cognitive learning. Chatbots understand and react to user information using natural language processing, training from data using artificial intelligence techniques including supervised and unsupervised learning. Cognitive learning in chatbot allows them to reason logically and probabilistically to reach informed conclusions and provide users with helpful responses. As chatbots’ ability to understand and communicate with humans develops, and chatbots are becoming more and more crucial in a variety of fields, including customer service, health, and education. 

Also read blog at: https://gravitas.ai/tina-your-intelligent-virtual-assistant-why-is-she-better-than-any-other-chatbot/

 

Here’s Why Virtual Assistants and AI Chatbots Will Stay!

Categories
AI Conversational AI

ML Enhancing Cyber Security in Conversational AI’s

We all know how advanced the web has become. But, along with positive advancement, there has been some negative modernization in the cyber world. Hacking, cyber attacks, and phishing to name a few by ML are enhancing cyber security.

Do you know? Nearly 236.1 million ransomware attacks were reported globally only in the first half of 2022!  

This makes cyber attacks a concern to address immediately. Cyber-attacks are a widespread issue in today’s society for both people and companies. These assaults can potentially cause sizable losses in terms of money, confidential information, and brand image for businesses. Though traditional security systems are used as security in the beginning, these can no longer keep up with the continually changing dangers due to increasingly sophisticated cyber threats.  

Machine Learning then emerges as one of the best alternatives. ML has consequently become prominent in the defense sector over the past few years. But, what is it?  

What is Machine Learning? 

A subfield of artificial intelligence known as “machine learning” uses statistical models and algorithms to help systems learn from their past performance without being expressly coded. To find patterns and trends that can be used to make forecasts or choices, a lot of data must be analyzed!  

ML makes data analysis, and interpretation way faster and more accurate! But, how can it help manage cyber attacks?  

Role of Machine Learning in Cybersecurity 

Machine learning can assist in various steps of cybersecurity. Threat identification, vulnerability management, and crisis reaction are some. Let’s discuss how-  

Threat Detection 

It can be said that if a threat is detected at the right time, cyber attacks can be saved. Machine learning algorithms can analyze vast quantities of data to find trends and abnormalities that might point to a cyberattack.  

These systems can be very effective at spotting and preventing attacks because ML algorithms can learn from earlier breaches and adapt to new ones. This can significantly increase the chance of threat detection. Further, anomaly detection, behavior analysis, and predictive analytics are some of the frequently used approaches in machine learning-based danger detection!  

Vulnerability Management 

IT system flaws in an organization must be identified and fixed in order to prevent hackers from exploiting them. Though many technology principles struggle to do this, Machine learning can be used to examine network activity, software configurations, and other data sources to look for potential security vulnerabilities. This information can then be used to prioritize fixes and updates to lessen the risk of an attack. Thereby, allowing organizations to manage the vulnerability of their servers.  

Incident Response 

Think of a scenario when your servers have been hacked. Or compromised? What will you do?  

Machine learning not only helps in pre-phase but also allows management once the attack has happened. To begin with, a cyberattack’s scale and severity can be determined using machine learning, and the best course of action for retaliation can be recommended. This may entail putting additional security measures in place to guard against assaults in the future, stopping malicious traffic, and isolating compromised systems. 

We have discussed how machine learning can assist in managing cyber attacks and achieving security over the web. But, would it be beneficial for you? Is this the wise decision to leverage machine learning to mitigate cyber-attacks?  

Benefits of Using Machine Learning in Cybersecurity 

Using machine learning in defense against cyberattacks has a number of benefits. From pre to during and after the attack, it can benefit on various levels.  

Automation 

Machine learning methods’ large-scale, real-time data analysis allows quick threat detection and mitigation. This lightens the burden on security teams and frees them up to concentrate on more important duties!  

  • Enhanced Accuracy 

Traditional security systems may overlook patterns and anomalies that machine learning algorithms can spot. This can significantly improve the precision of danger identification and avoidance. 

  • Scalability 

Machine learning algorithms are perfect for companies with extensive and complicated IT systems. This is because they scale readily to handle large amounts of data. that too without any hefty or lengthy process or updations!  

  • Adaptability 

Machine learning algorithms are extremely effective at recognizing and thwarting changing threats because they can learn from previous assaults and adjust to new ones. This makes these systems fit for the new world!  

All these advantages of using machine learning do not come easily. And, often challenges arise!  

Challenges of Using Machine Learning (ML) in enhancing Cyber security 

Data Reliability  

Machine Learning algorithms function based on data. To be useful and solve the purpose, machine learning systems need high-quality data. This can create a loophole in the utility of ML algorithms in cyber attack security! The efficacy of the security system can be harmed by incorrect forecasts and false alarms caused by low-quality data.  

Interpretability 

Because machine learning algorithms can be highly complicated, it can be challenging to understand how they make decisions. And, a fault or incomplete understanding can have consequences. This can make it difficult for security teams to comprehend the rationale behind a particular choice, making it more difficult to fix possible flaws.  

Over-reliance 

Artificial intelligence (AI) overuse can cause complacency and a false sense of security. Organizations must ensure that machine learning is used to supplement human decision-making rather than replace it. 

Best Practices for Implementing Machine Learning (ML) enhancing Cyber security. 

It is believed that the maximum potential of machine learning can be surfaced only if it is implemented correctly. Following best practices then becomes important.  

  • Set Clearly Visible Goals 

It is crucial to establish distinct goals and aims before implementing machine learning-based cybersecurity. Therefore, before moving ahead with actual integration, ensure you set clear goals!  

  • Utilize Reliable Data 

To be successful, machine learning systems need high-quality data. Ensure the system’s information is correct, current, and error-free!  

  • Regularly Check for Updates 

Machine learning is getting advanced now and then.In this scenario,only practical machine learning algorithms can develop over time if routinely checked and modified. Make sure the system is consistently checked for correctness and changed as necessary. 

  • Including Human Expertise 

Instead of replacing human knowledge, machine learning should be used as an instrument to supplement it. It should be the organizations’ duty to ensure the system is created to collaborate with human knowledge to maximize efficacy.  

  • Be Certain of Regulatory Compliance 

Organizations must make sure that any protection systems built on machine learning adhere to all applicable laws and standards. 

Conclusion for ML Enhancing Cyber Security

Machine learning has become a potent instrument for enhancing defense. Machine learning algorithms can automate danger identification and reaction, increase accuracy, scalability, and adaptability, and analyze enormous amounts of data in real time.  

But, to maximize the efficiency of machine learning in cybersecurity, organizations must handle issues like data quality, interpretability, and over-reliance and put the best practices for implementation and administration in place! If you also want to establish a secure web space for your organization, machine learning should be on your list to advance cyber security for your firm!  Hence, it is rightly said that ML is enhancing the cyber security. 

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AI Conversational AI

TINA, Your Intelligent Virtual Assistant: Why is She Better Than Any Other Chatbot

Chatbots or virtual assistants are gaining advantages as we progress with time. Every day they are preferred more than they were yesterday. And why wouldn’t they be? 

Range of applications, great ROI, mitigating costs, 24*7 availability, customer support, data gathering, and so forth. And, believe us, these are just starting. Chatbots or virtual assistants have many other advantages as well! 

To know complete details of Chatbot benefits, read it here! But does only getting the Chatbot deployed for your business serve the purpose?  

As important as it is to leverage the chatbot for your business, it is equally important to select the best one. While this may sound inconsiderable now, the range of Chatbots available might confuse you! 

Choosing TINA Can Make a Difference!

TINA is an AI Powered Chatbot developed by the team of Gravitas AI. It is built with robust AI and ML principles. It is continuously updated and tailored for today’s dynamic, and competitive world. There are a lot of things that make TINA way different from a regular Chatbot. Here are some of those-

  • Platform Agnostic 

TINA is platform agnostic. It can work with your already integrated platforms so that you don’t need to make any extra changes, or adaptations to your business. While many of the chatbots available might not be platform agnostic, TINA wins it here! 

It has its flexibility. While being friendly for many platforms, it never settles on productivity and efficiency. So, no matter what platforms your business operates with, TINA’s cross-compatibility will benefit you! 

  • Industry Customized

We have not built one version of TINA. To keep it parallel with your industry, we have customized a model of TINA for your industry. With features, your business would require. This would help you get the most out of your virtual assistant. 

Gravitas AI’s team of experts ensures we muster TINA with features you, and your business needs. To make it easy, you can schedule a customized demo with our experts

  • A Step Further Than NLP

NLP or Natural language processing chatbots are preferred. This is because these can deliver human-like behavior. And, when customers get to chat with a virtual assistant with human-like behavior, they feel engaged and heard. 

But, TINA is a step forward than NLP. It has an algorithm that can perform sentiment analysis. 

This aids in optimizing user experience, and providing top-notch virtual experience to customers. Further, the queries answered with a human-sentiment touch always make users feel connected to the brands, and businesses. 

  • Records Say TINA is Best AI Powered Chatbot

Numbers speak for TINA’s success. While deploying TINA can provide a range of benefits to varied industries, here are the stats on how she helped the healthcare sector. (Data is from Gravitas AI’s regular clients)

It significantly reduced patient engagement costs by 30-50%!
It helps save staff efforts by around 20-30%!

TINA: Your AI Powered Chatbot is Just a Step Away! 

If you want to get the most out of your virtual assistant, we suggest you invest in the best. And, TINA has everything you need! Businesses all over the nation are leveraging TINA. And, your business can be next to get benefits from TINA. Choose her as your teammate, and leverage its plethora of features and amenities. TINA; your AI-powered chatbot! 

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Conversational AI

Optimize the delight in customer support with Conversational AI

If there’s one thing for which today’s busy people are grateful, it is digitalization. And, more precisely, the ability to get everything online! 

As we are moving towards an advanced world every day, more, and more things are becoming available at our fingertips. But, things are not that easy for all customers. And, businesses understand this! 

Believe it or not, every customer is different. And, that’s what makes the online world a different puzzle for every customer. But, if tech is the problem, it emerges as a solution too! To cater to different customers’ needs in the right way, businesses opt for a tech solution; Conversational AI! 

Conversational AI: a solution for customers’ problems! 

Even today’s tech-savvy customers face some hurdles while finding solutions online. These problems can be difficult finding recommendations, return & refund queries, payment concerns, safety, and security questionnaires, or any other product, or brand-related query. 

And, though human customer care executives cannot cater to all customers’ needs at the right time, conversational AI becomes the ideal way! Here are the 5 ways state that conversational AI is the next big thing for your customers- 

  • For Customers, according to customers! 

If the problem is faced by customers, the solution has to be centralized for customers. And, that’s what Conversational AI helps businesses achieve. 

Conversational AI caters to all needs of customers. It can provide solutions quickly, and precisely. This helps businesses achieve customer delight by optimizing their “satisfied customers” proportion. It is also said that conversational AI solutions can take customer satisfaction levels up to 80%. It helps according to the customer’s time, language, and also preference method. Be it audio, video, or text, conversational AI solutions can cater to all! 

  • Audio support is on the rise!

One of the main advantages of conversational AI is, that it supports audio queries. This becomes ideal for businesses that want to stay up to date with tech, and want to adopt modern ways of serving customers.  

Furthermore, this elevates customers’ comfort to significant degrees. Customers feel connected and easy to reach brands. This also makes customer-business relationships stronger, and provides customers a feeling that they are being “heard”! 

  • Anytime, anywhere in the new trend

With a human team for customer support, the challenge of serving customers outside of business hours seems a real hurdle. And, conversational AI provides the ultimate solution for it. 

It can serve your customers 24*7 whenever they need, wherever they need. Not only this, but these also provide solutions rapidly, and precisely. In a survey, it was found that around 68% of customers believe that conversational AI provides rapid solutions to their queries. This makes them reconsider that brand or service. 

And, for businesses, this solution for keeping customers’ queries at bay helps optimize customer delight and gain some loyal repeating customers. 

  • Data and support go hand in hand! 

If you think conversational AI is only there to provide customer support, and service 24*7, you are unaware of its complete potential. It can also capture critical data. 

This data can be what are the customers’ common pain points? What are the businesses’ major hurdles while serving customers of specific “provinces”, or “regions”? And a lot more! This data can help surface bottlenecks that otherwise go unnoticed. Furthermore, this data gathered, and insights can aid businesses to improve their product and services. All this lets businesses develop strategies to win over competitors, and potential markets. 

  • Automation, and Hyper Automation

The world of today is driven by automation. Every task is moving towards getting automated in one way or another. And, for such a world, conversational AI emerges as a savior. 

It not only automates customer support, but also helps self-operate every organizational daily challenge, and task. This saves employees time and effort. And, provides the bandwidth for investing time, and efforts in other important, and concerning tasks during business hours.

Conversational AI: an ultimate customer delight solution 

It is of no scrutiny how customer delight can benefit businesses. It can help them gain loyal customers, hit potential markets, and also get an edge over competitors. But, as customer behavior is dynamic, satisfying all customers becomes a real drilling challenge. Though this might sound out of human capability, an AI-powered solution can align with expectations. 

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AI Conversational AI

Why is TINA the perfect and tireless AI teammate for your business

Finding a perfect teammate sounds imaginary. The one who takes care of your business the way you do handles everything seamlessly, even when you are not there to assist! This sounds like a hard drill. But what if we tell you your tireless teammate is here! TINA, your AI teammate to the rescue.

Meet TINA: your tireless AI teammate! 

Say Hi to TINA! TINA is reliable and trustable. It ensures you keep all things maintained and analyzed when it comes to business. Not only this, it can support you 24*7 and can be your one-stop destination for all simple day-to-day to complex tasks! 

But, do you know how TINA does it all?

TINA is built by Gravista AI’s experts. It is based on updated Machine learning, Artificial Intelligence, and NLP principles. It is a chatbot with features that make it best for your business. Further, it is not only a reliable teammate for your business but also your customers!

 

It helps you establish a seamless, interactive customer experience where you can meet and interact with your customers in the best way possible. But, TINA’s powers don’t end here. Here are some of its amenities that make TINA your ideal business teammate- 

  • Performance-based support! 

TINA will not disappoint you if you are looking for a performance-based solution for your business. It works centrally according to your business’s needs and requirements. This customization and personalization ensure you get what you need to serve your customers best! 

 

As TINA can be customized, you can set your performance metrics. Whether collecting leads, establishing first communication with customers, or helping customers 24*7, TINA can support you in everything! 

  • Platform Agnostic

Different businesses use different platforms, which becomes a challenge while considering solutions. But, TINA is built with complete flexibility and resilience. This makes it compatible with almost all platforms. 

 

Furthermore, TINA’s embedded flexibility also helps maintain its stable performance across multiple channels! Also, it takes care of recent updates, versions, and functionalities of various platforms. This makes sure no matter what platform, version, or functionality you use, your business never suffers! 

  • Voice, text, or image Recognition! 

If you are a business that interacts with customers directly. TINA can be your magic wand! It can bridge the gap between you and your customers by maintaining seamless two-way communication. TINA dodges all communication barriers, whether via text chat, voice chat, or even via an image recognition method. 

 

This delivers a message to your customers that you care for them. And, what else can be better for a business than to get satisfied customers! 

  • Critical Insights and Analytics! 

If you are a business person, you would appreciate the value of data and analytics! How important analytics can be? How can the right analytics help you optimize your business? And TINA knows it too! 

 

Therefore, it is programmed to capture the correct data and analytics to make it your best teammate. It examines and observes the checkpoints and gathers insights that otherwise would remain unsurfaced. 

  • Secure and Scalable! 

If you are worried that TINA would give up on business scaling, You are wrong! 

 

TINA is designed to support the right scalability. This also makes it secure and safe for your business. Further, TINA also works with the right encryption, helping both data using SSL/TLS. This enhances and maintains its security and makes TINA safe and secure. Not only this, it is GDPR tested and compliant with progressive changes. So, without a doubt, configure TINA on your private business server. 

 

TINA, AI Teammate, is here! 

We know you might be thinking about how you can also leverage TINA for your business! Believe us, it’s easy. Get in touch with Gravitas AI’s experts today, and get your tireless AI teammate, TINA, onboard! 

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