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Virtual Assistants in Education: Supporting Students and Teachers Alike

As an educator, you might have to take care of multiple things which might be boring, repetitive or out of your skill set. Due to this, teachers often end up wasting a large amount of time on things which can be taken care of by others. Virtual assistants and AI can be highly beneficial and powerful for teachers as well as students. The invention of virtual assistants can provide a boost, making education much better. Let us ascertain the role of virtual assistants in education and how it has been seamlessly helping students and teachers alike. 

AI Benefits for Teachers 

Let us first take you through the benefits an educator can avail by incorporating virtual assistants. 

Task Automation 

The power of AI lies in its ability to automate highly critical as well as mundane tasks. Be it administrative tasks, assessing learning programs, checking new patterns or more, everything can be automated. According to a survey by Telegraph, teachers on average spend more than 31% of time completing tasks that do not involve teaching. For instance, planning lessons, grading and administrative work. However, teachers can improve their efficiency and automate these tasks with the help of AI and focus entirely on their core competencies.  

Improved Efficacy 

Being an effective teacher is all about the goal of providing quality learning to the students. The efficacy of a teacher will also depend on how efficiently they can manage their time and give individual attention to each student. While it may not be practically possible to look after each student, AI has made it possible. One can integrate AI systems into learning to provide assistance to students while improving time management and efficacy. 

Predictive Analysis 

Be it a class of 20 or 40, Teachers have to look after the performance of each student. One key thing that brings a whole new level of difference is that all students have a different pace of learning. Besides, some students may require more attention and help, while some may not. The goal of a teacher is to assist students to improve their learning and goals. The introduction of AI can help solve this concern by allowing teachers to gain access to predictive learning tools. This may allow teachers to gather data and insights from the previous performances of the students. Teachers can use the insights to understand how much time should be allocated to help each student and allow them to improve their learning. 

Save Time and Money 

Being a teacher is not just a one-hour task or limited to a few hours. Rather, it is a full-time role in which half of the time may be spent on non-teaching tasks. Teaching is undoubtedly a time-consuming task but virtual assistants can allow you to be more balanced with your time. You can let the virtual assistants work on the less critical tasks and have more free time on your hands. You can certainly use that time to plan the lessons or spend time with your students. Additionally, virtual assistants could be an excellent investment. Think of how much time and wellness you sacrifice while dealing with all those critical tasks. If you have a virtual assistant looking after those tasks, you can manage other things or even look after your health. We can say that it may prove to be beneficial for your time as well as your pocket. 

AI Benefits for Students 

Let us understand the ways in which students can benefit from the incorporation of virtual assistants. 

Personalised Training 

Personalisation is one of the most emerging trends in the education sector. With AI, it is becoming possible for students to gain access to a personalised approach and learn according to their convenience. AI can adapt to each student’s level of understanding and knowledge, thereby making it easier for them to learn. AI-powered software and solutions focus on analysing previous performances. This may help in discovering more about the strengths, weaknesses, and entire history of the student. If any student requires extra help or tutoring, AI can be highly beneficial. 

24*7 Access to Learning 

Well, each student has a different learning pattern. Some students may have queries during odd hours when the teacher might not be available. As a student, you may consider noting down and asking the teacher the next day. However, this might break the pattern of learning. With AI, students will not have this concern as they will have access to 24*7 learning. Students may have the opportunity to ask at any time and focus on improving their performance. 

Quick and Real-Time 

As mentioned above, students will have 24*7 access. Besides that, students can have their concerns resolved in real-time and the process will be quicker than ever. There is no wait time for the other student to finish or any other delays due to the unavailability of the teacher. This benefit improves the entire process of education, thereby providing students with the best level of education.  

No Human Bias 

It is one of the major concerns for both students as well as teachers. At times, some students face they are getting neglected, while a handful of selected students get the required attention. This can impact the entire process and deteriorate the quality of education a student receives. With AI, there will be no bias in any step. Be it a student with poor performance or a student who excels in all the subjects, everyone will get equal status and level of education. We can even say that virtual assistants make education more accessible even to students who might struggle to access learning materials. Some students might not be able to afford extra tutoring, but that need can be eliminated with the help of virtual assistants. 


AI-based virtual assistants can help teachers reduce the formidable workload and focus on providing quality education to students. Virtual assistants can also help resolve issues related to distance, commuting and course availability. Virtual assistants have a high potential to improve student satisfaction while reducing dropout rates at the same time. Leverage the technology and incorporate a virtual assistant into your CRM to improve the learning process of the students and help teachers alike. 

Read more at: https://gravitas.ai/rpa-with-conversational-ai-future-of-business-optimisation/

AI Uncategorized

Navigating the Latest Innovations in Sustainable Technology

Sustainable living and development are still major challenges that need to be addressed. We are experiencing numerous environmental problems such as depletion of natural resources, contamination, deforestation, e-waste production, breakdown of the ozone layer, and poor air and water quality. Emissions of CO2 by the U.S. alone are estimated to reach 4,807 million metric tons by 2050, which demands the need for proper action This has forced entrepreneurs and industry stakeholders to look for alternatives and implement sustainable technology to address the issue of climate change. Let us discuss this more on the latest innovations and ascertain the implications of sustainable technology.  

Technology: A Curse or a Boon?  

As technology advances, human travel has become more accessible and convenient, resulting in a rise in air pollution from the release of ozone, lead, nitrogen and carbon monoxide caused by the burning of fossil fuels. Technology usage also had an adverse effect on the amount of waste produced in India due to drilling activities. According to Bisong, the potential energy is being consumed at ten times the rate it is being replenished, thus leading to a high depletion of energy available. Cutting out trees without caution to build new cities or use technology has caused great harm to the world environment, leading to the extinction of many species, as well as contributing to the global climate change issue. These are some of the cons which are degrading the quality of the technology.  

The Potential of Technology  

While technology can be dangerous, there is a need to understand that technology, in and of itself, does not carry a positive or negative connotation. However, its purpose and outcomes can vary from beneficial to detrimental. An example of its positive implications is in the form of birth control, which serves to reduce the issue of overpopulation.  

Another way it can benefit is via A technological concept of geoengineering which was been developed in order to reduce the amount of harmful gases in the atmosphere and mitigate the damage caused by radiation. This enables microorganisms to be utilized to decrease the amount of contaminants in soil and water, thus reducing the severity of the effects.  

What is Sustainable Technology?  

Sustainable technology refers to ideas and solutions that focus on the balanced use of natural resources, economic progress, and social progress. These technologies are designed to dramatically reduce ecological and environmental threats and create an eco-friendly, sustainable product.   

Sustainability in technology works on the following principles:   

Substitution: This technology encourages its production methods to switch from non-biodegradable to biodegradable supplies and from non-renewable to renewable materials.  

Efficiency: These technologies have been designed with the aim to minimize resource use and maximize efficiency.  

Prevention: Sustainable technology aims at minimizing destruction, contamination, and other ecological harm caused by its use or production.   

Electric and public transportation, LED lighting, harnessing solar energy, and Carbon capture and storage solutions are some of the most renowned examples of the implementation of sustainable technology and innovations.   

AI and Sustainability   

AI is fundamentally changing the way in which we live our lives; from how we think, work, and interact with other people and the environment. Business operations and processes can be improved by using AI-powered systems. Although building AI systems can be energy intensive and lead to an increase in carbon emissions, companies are able to utilize AI to both lessen their environmental effects and mitigate potential material risks. AI can be used significantly to reduce the load from the environment while improving accessibility. However, the over-dependence on AI can be harmful and even reduce the overall quality. Make sure to check the AI tools to maintain the quality and adhere to the guidelines of sustainable technology.  

The Impact of Technology  

It is necessary to understand that latest innovations in sustainable technology does not have the power to solve all issues related to the environment, but if implemented properly, it can help improve its condition. We can say that it is not technology but inappropriate usage that is responsible for the dreadful state of the environment at present.

In conclusion, we can say that uncontrolled and unlicensed utilization of technology can have a negative influence on the environment. There is a need to address the demands of technology mindfully. Consequently, we can say that it all relies on the application of technology. The goal of utilising any technology should be to ensure it is employed to restore the environment. 

Read more at: https://gravitas.ai/developing-al-chatbots-to-assist-businesses-with-multiple-tasks/

AI Conversational AI

Virtual Assistants for Small Business Owners


A report by IBM Institute for Business Value and Oxford Economics evaluates how 90% of startups fail in the first five years. There is no denying that small business owners often face extensive competition from larger companies. In addition to that, small business owners often lack proper resources and opportunities which impact their ability to operate. Most small businesses do not even have a team assisting them or comprise a short army. One needs to understand that being a small business owner is not easy. Virtual Assistants or AI assistants for Small Businesses understand the natural language voice commands of the user, making it easier to complete the commands and tasks with much ease.

It comes along with a variety of tasks which are crucial but can be time-consuming. This is where virtual assistants come into a strategic advantage. In this blog, we will highlight how virtual assistants for small business owners can be highly beneficial and make their work easy by maximising efficiency. 

Increased Productivity  

One of the key benefits of virtual assistants is that they can assist in handling time-consuming or mundane repetitive tasks. Delegating tasks to a virtual assistant can reduce the load on your shoulders. Moreover, you will have more free time which can be utilised to conduct more strategic operations. You can certainly focus on areas of expertise or even utilize that time to maintain a work-life balance. By focusing on important tasks and completing them in lesser time, businesses can be more efficient and productive. 

24*7 Assistance 

Irrespective of the steps you take, you cannot keep your business operational 24*7. You will have to hire employees or workforce which can be a little expensive and may impact your finances. However, you can integrate AI-based virtual assistants to expand your business hours. The assistants will offer customer service outside of operational hours, making it more convenient for customers as well as your staff members. You can be stress-free if you are getting business from customers of different time zones. The assistants can be present round-the-clock, will answer their concerns and lead to an increased level of satisfaction. 

Business Continuity 

If you are a one-man army or a smaller team with less than 10 team members, it can be extremely difficult for you to schedule breaks without impacting your business. By incorporating AI virtual assistants, you can be relaxed that your business continues to run smoothly even during your absence. They can even be helpful during unforeseeable conditions or natural calamities and emergencies. Small businesses often face challenges in consistency and continuity. As an entrepreneur, you can leverage AI virtual assistants to make your business more efficient and smoother than ever.  

Flexibility and Scalability 

Small businesses often do not have persistent or predictable workloads. It is one of the reasons why small businesses do not consider hiring full-time employees and rely on freelancers or part-time employees. While there is no denial in this, but what if customers have a query? It is where these AI-based virtual assistants come in handy. They provide valuable support and offer flexibility to businesses in terms of working hours and workloads. Businesses can leverage this to scale up the ladder and scale up their business by focusing on more core responsibilities.  


There is no denying that virtual assistants or AI assistants can be extremely cost-effective. This eliminates the need for hiring multiple workers for handling different tasks.  Virtual assistants eliminate the need for equipment, office space and additional expenses or benefits such as medical, taxes and insurance. Even if small businesses are hiring freelancers, they will have to pay a competitive amount per hour which can be highly risky for your pocket. You can simply cut down on unnecessary costs by leveraging virtual assistants and incorporating them into your business operations. 

Access to Diverse Skills 

In this fast-paced world, the demand for skills is changing every day. You cannot expect one individual to know it all and be an expert in all the fields. It is likely that one employee may be well-versed in one thing, while another may be competent with other skills. With AI virtual assistants, you will have access to diverse skills. From appointment scheduling to communicating and engaging with customers, there is a lot more that assistants can do.   

Focus on Core Competencies 

While the assistants perform all the critical tasks, you can shift your focus to core competencies or strategic tasks that require your intervention. Integrating virtual assistants can even allow you to manage your time more efficiently. You can shift your focus completely on strategic planning and nurturing client relationships, which will be beneficial for the growth of your business.  

In today’s competitive landscape, every entrepreneur is implementing new and innovative ways to improve their operations. Virtual assistants are one such invention, allowing entrepreneurs to work smarter and better. You can optimize your resources, time, and productivity by unlocking the hidden potential of virtual assistants. 

Read more at: https://www.forbes.com/sites/theyec/2020/09/09/how-a-virtual-assistant-can-help-your-business-this-year/?sh=2aefd35c3182

AI Conversational AI

Conversational Al and Future of Work

Implications for Job Automation and Skill Development

Artificial intelligence or AI is a buzzword that seems to be on the tip of everyone’s tongue these days. It is a groundbreaking trend in the field of tech development. However, what many people fear is how it has been earlier projected in sci-fi movies or how often it is debated that AI or robots have the potential to take over the world. Conversational AI and the future of work are currently in debate and gaining a lot of traction.

Although automation has been in existence for a long, it is only recently that the pace has increased. We can also see how trends like virtual assistants and conversational AI have gained popularity and are widely accepted across industries. We can’t actually predict what’s going to happen in the future, but there are certain trends and patterns which paint the picture of how AI could impact job automation and skill development. Let us discuss that in detail and ascertain what could be the implications of Conversational AI on the future of the work 

Virtual Assistants in the Workplace  

It will not be wrong to say that the advent of virtual assistants is changing the plight of the workplace. Well, many tasks can be automated with the help of virtual assistants. Be it scheduling meetings, managing the inbox or compiling the data into reports, all the tasks can be resolved in a few clicks. Oftentimes, you may have to complete tasks which are repetitive and time-consuming. The presence of manual intervention further increases the risk of errors and can be highly tiresome.

For instance, consider the amount of load a factory worker would have to take. What if we bring in automation and conversational AI to resolve their concerns? Factory workers can work more efficiently and productively. They can raise their concerns to the conversational AI and get their concerns resolved in the least time possible. Henceforth, AI can be an excellent tool, allowing businesses to streamline their business operations.  

Jobs Lost vs. Jobs Created 

The process of automation and AI has been in existence for a long time. It has recently been that it is gaining huge traction due to the potential capabilities and benefits it brings forward. The projection by media would make you think about how AI could take over your job. Well, the reality is far different. The World Economic Forum’s “The Future of Jobs Report 2020″ predicts that AI could potentially replace 85 million jobs globally by 2025. That sounds drastic. But what if we say that the same report further highlights that AI also has the potential to create 97 million new roles.

There is no contradiction in this, but the true reality of what it could be. Although AI helps in improving productivity, can take over repetitive tasks. Machines still lack in replacing jobs requiring human skills such as empathy, creativity and problem-solving approach. While it can be highly efficient in automating repetitive and mundane tasks, there is a need to focus the shift on these human skills. In addition to this, the invention of AI brings in new roles and opportunities for humans. Well, technology cannot function on its own. There is a need to guide and design conversational AI that aligns with the business goals.  

The Power of Predictive Analysis vs. Limitations 

Referring to AI, one cannot deny how it helps gather data and assists with powerful predictive analysis. It can be a guiding tool for businesses to determine what approaches or strategies should be developed for the betterment of a business. No matter how powerful predictive analysis can be, it highly depends on learning which can involve massive amounts of data. One should have an accurate, large and relevant set of databases to ensure the predictions are accurate. If the data used to train the model is incomplete, there are high chances that there will be flaws in the predictions. Keep in mind that machines will only do as you guide or train them. This is a big limitation that could have a big impact on the future of AI, and its capacity to analyse the data. 

Collaborative Robots 

Collaborative robots are robots that are capable of collaborating or working in close proximity with humans in a shared space. This level of collaboration can be highly beneficial, enabling human abilities to enhance in a safe way. The key feature is that the robots do not assume that human-robot collaborations function independently. They can also be trained or programmed to stop whenever a human enters or operated areas where robots function. This helps in reducing unwanted delays and can help improve overall productivity through the use of cobots. We can say that these collaborative robots can be highly efficient for monitoring the environment without making any sacrifice on performance or safety.  


Humans or Computers?

While AI eliminates the need for constant human intervention, it also increases the need to acquire skills such as data science, software development, and R&D. Instead of debating on Humans over computers, the right way to deal with the situation is when both collaborate equally. Humans and computers together can achieve critical tasks with more ease and efficiency. Conversational AI will definitely have a bigger impact on the future of the work. The right way to leverage this is by collaborating with the technology and using it for the benefits and seamless operations of the business processes. 

Read more at: how-ai-is-revamping-the-future-of-the-banking-world/

AI Conversational AI Ecommerce

Conversational AI in E-commerce: Enhancing Customer’s Journey and Increasing Sales

With the rise of e-commerce, it has become crucial for businesses to discover ways to improve the online journey of their customers. This can be accomplished through the use of conversational AI; the technology that enables machines to comprehend, interpret, and respond to human language. By utilizing this technology, e-commerce companies can enhance the customer experience, increase customer engagement, and ultimately increase sales. 

But, the merits don’t end here!  

Advantages of Conversational AI in E-Commerce 

  • Personalization 

Personalization is the new winning strategy for businesses. More personalized solutions you deliver, the more customers you get! 

Conversational AI enables e-commerce companies to provide their customers with a more tailored shopping experience. Chatbots; trained conversational AI agents can provide specialized recommendations, promotions, and support by evaluating data on behavior and preferences. For instance, the chatbot can propose new organic products the user would be interested in if they usually purchase organic food items. Additionally, the chatbot might suggest related products from the same company if a consumer considered them before. This can strengthen the relationship between the customer and the company. As a result customer loyalty, and sales can rise!  

  • 24/7 Availability 

One of conversational AI’s main benefits is its capacity to serve consumers around the clock, including after conventional business hours. This results in quicker resolution times and a better customer experience because customers can get support and solutions to their problems whenever needed.  

The availability of chatbots can also aid in lowering attrition rates and customer annoyance. In fact, 90% of customers consider a rapid answer to be crucial or significant when they have a customer support query. Through this, E-commerce companies can give clients the quick, round-the-clock help they require with conversational AI. If you are an e-commerce business and are looking for conversational AI agents that work for you 24*7, TINA can be your right pick!  

  • Cost Savings 

By automating redundant or tiring customer support tasks, conversational AI can aid e-commerce enterprises in significant cost savings. Businesses can eliminate the need for human customer care personnel, resulting in cheaper labor expenses. Further, by deploying chatbots to answer common questions, costs can also be saved by mitigating operations needed to deliver continuous support & service. Additionally, chatbots can deal with a lot of client questions at once, negating the need for extra labor during peak times. Additionally, chatbots can deliver dependable and accurate customer service, minimizing the possibility of human error and the accompanying costs of error correction. 

  • Enhanced Customer Feedback 

Conversational AI can significantly improve the quality of feedback. This is because it aids directly in delivering better customer satisfaction. 

Chatbots can be used to collect data on product quality, user experience, and consumer satisfaction as a whole. This feedback can be used to enhance product offerings, website usability, and customer service. By collecting customer feedback, e-commerce businesses can also identify areas for enhancement and make data-driven decisions to enhance the customer experience. This can help increase sales. 

  • Improved Customer Retention 

We know how challenging customer retention can be for an e-commerce business! But, if used right, conversational AI can help retain customers!  

Conversational AI can also assist e-commerce companies in enhancing customer retention. Businesses can increase customer loyalty by providing personalized recommendations, providing prompt and accurate support, and engaging customers in interactive conversations. Customers who perceive that a company understands their requirements and preferences are more likely to make additional purchases. Moreover, e-commerce businesses can encourage consumers to continue shopping with them by offering personalized promotions and incentives. Ultimately, this can result in increased revenues and customer lifetime value. 

But, there’s a lot more that goes for leveraging conversational AI to get increased sales and enhanced revenues!  

How Can Conversational AI Improve the Customer Experience and Drive Sales? 

  • Faster Response Times 

No one wants longer wait times! And, obviously not if someone else is delivering solutions in a click!   

With conversational AI, consumers can receive answers to their questions almost immediately. This can aid in lowering shopping cart abandonment rates, boosting customer satisfaction, and ultimately driving sales. 

  • Improved Customer Engagement 

As discussed earlier,conversational AI can assist e-commerce businesses in engaging with their consumers in a more interactive and individualized manner. Personalized product recommendations, proactive support, and offer promotions are some ways!  

  • Upselling and Cross-selling 

Cross-selling and up-selling are two traditional business growth methods that never disappoint. And, that’s where conversational AI amalgamates with traditional methods to enhance the overall experience for consumers. Conversational AI-powered chatbots can recommend complementary products to consumers based on their previous purchases or browsing habits. This can increase the average order value and boost sales.  

Let’s Revisit!

Conversational AI presents e-commerce businesses with a significant opportunity to improve the online consumer journey and increase sales. By leveraging the power of chatbots and other conversational AI technologies, businesses can personalize their interactions with customers, reduce response times, and offer 24/7 support! 


Do you want to be next in line to leverage conversational AI for your e-commerce business? Consult experts of Gravitas AI today!  

AI Uncategorized

Is Generative Al the Next Tech Bubble?

.AI is becoming a hot topic of discussion due to its potential application in multiple fields. One of the key reasons behind the sudden AI boom can be attributed to the increasing amount of data that is generated online or collected by different organizations. The collected data can be used to train AI models and guide them to perform difficult tasks such as image recognition, predictive analysis and other complex tasks to create values. With these advancements, there is another term circulating and making rounds around the corner, i.e., Generative AI. Let’s Find out if “Generative AI is the Next Tech Bubble?”

The Technology behind Generative AI 

While traditionally AI has been focused on detecting patterns, classifying data and making decisions, Generative AI is a type of AI technology that can help generate various types of high-quality content including text, audio, imagery and synthetic data. The newfound capability of Generative AI has opened up multiple opportunities that can help in creating rich educational content.  

For instance, Generative AI can help in writing engaging content. It also helps to paint photorealistic imagery or music, code, voice content and much more. This helps unveil the unique power and potential of technology. Some of the popular AI content generators that work on this technology include ChatGPT, Jasper, AI-Writer, Lex and DALL-E. You must have also seen how the release of ChatGPT has taken over and might think that it could be the next big thing. Well, it will not be wrong to say that.  

Benefits of Generative AI to Organisations

Although the AI business models are purely theoretical, the impact of these technologies can go beyond the bubble. While there are multiple risks and limitations associated with technology. But there are also multiple ways in which it can assist an organization to create useful assets and gain value. One can only see how the implementation of these technologies is leading to the proliferation of AI startups and applications.

Let’s take ChatGPT as an example. While the generative AI model is trained to deal with vast amounts of data. There are chances when it is likely that it may not always understand the nuances or the context in which the conversation has been preceded. Another concern could be when it was last updated. There are chances that it may not be aware of the recent happenings and events that are occurring. While the software can be trained to generate new text that is grammatically correct, there are chances where it may struggle to come up with original or creative concepts. It can be a valuable tool if you are looking for facts or information but may fail only if there is any emotional or sensitive topic involved. 

The Future of Generative AI 

Be it writing blog content, music piece, literature, advertising tagline or code, Generative AI has the potential to assist with everything. The only significant concern with technology is the level of transparency to control the output. One may not be aware of the approach that the AI will follow which can make it difficult to explain the situation or audit the behaviour.  

On the other hand, when this transparency is available, it can be extremely beneficial to audit the behaviour and extract the right form of response. The lack of transparency and understanding could somewhere limit the approach. However, if these concerns are addressed, it could help ensure the responsible use of generative AI technology.  

Conclusion: Is Generative AI the Next Tech Bubble?

Despite Generative AI still being in its initial phase, the technology has implementation in multiple industries. It has various applications due to its level of efficiency. It can help streamline research and development processes, while also facilitating data augmentation for the learning models.  

Customer support has become much more advanced as it can help in getting much more personalized assistance. Generative AI can have multiple applications, but there is a need to minimize the biased involved in the process. It could be the next big thing if these aspects are met. Striking a balance between automated technology and human involvement is the key to leveraging and integrating technological progress. 

Read more at: https://gravitas.ai/rpa-with-conversational-ai-future-of-business-optimisation/

AI Conversational AI

Developing Al Chatbots To Assist Businesses with Multiple Tasks

Introduction: Developing AI Chatbot To Assist Businesses with Multiple Tasks

Chatbots and virtual assistants are becoming very popular lately. More than 58% of B2B companies are actively using chatbots, compared to 42% of companies in the B2C sector. Chatbots can be integrated via web-based applications or can even be integrated into standalone apps. While these virtual assistants and chatbots can simulate human conversation, the question arises of how the implementation of these tools can benefit your business. Is it worth implementing bots on your website or may it pose any risk to your online presence? Let’s dive deep into this and ascertain what are the benefits of AI implementation and how they assist businesses with multiple tasks. 

Lead Generation 

The bots can help with lead generation, which is one of the most crucial tasks for any business. Before the customer starts the chat or conversation, the bots can ask the visitors for their information. You can even insert questions to further help the bot quality the leads before sending them to the sales department. For instance, you have a gifting business. The bot can ask whether it is for personal, corporate or what the occasion is. This can primarily be helpful for the sales agent and may save their time. The sales agent will be well-aware if they meet the requirements or not. 

Improved Customer Engagement 

Chatbots and virtual assistants can provide the necessary information based on the user’s input. If they have any queries or are stuck at any step, they can communicate with the bots for assistance. The revert time is mostly delayed if any human is involved in the process as one person cannot handle multiple queries at the same time. On the contrary, bots can improve on this by making the experience more interactive and offering personalised support to the customers. 

Decrease Bounce Rate 

The bounce rate of a website largely depends on how absorbed the customers are. Any customer will stop browsing if he/she is unable to find relevant information on the website. Henceforth, it becomes necessary to keep the customers engaged and address their concerns. Chatbots and virtual assistants can help with this and even pop up when a visitor is about to leave. They can assist them by answering their queries or helping them find the relevant information they are looking for. 

Lower Requests for Human Agents 

More than 87% of customers stated that the chatbots are relevant and helpful in resolving their issues. They can significantly reduce the number of requests that are forwarded to the human representatives. As mentioned above, human representatives cannot handle multiple queries at the same time. On the other hand, a limited number of queries with the customer support agents even help improve customer satisfaction and the agents will not be stressed out either. This will allow you to serve the clients better and improve the overall process. 

Helpful with Recruitment  

Recruitment and candidate selection could be critical processes and might require HRs to be proactive. One can implement chatbots or virtual assistants to streamline the process of hiring. The assistants can ask the candidates to fill in the common questions while also answering the common queries they may have. All these aspects can help streamline the process, making the whole communication and hiring process a lot easier. 

Increased Sales 

One of the key benefits of bots and virtual assistants is that they can significantly contribute towards the sales of an organization. They can help turn first-time customers into repeat customers by showing them the relevant information. They can even send discount codes to the customers to keep them engaged and tempt them to shop more.  

While proactively sending notifications to visitors, they can also assist with personalisation. At times, the customers are confused and find it difficult to make the selection. Bots and virtual assistants can resolve this concern by sending personalised product recommendations to visitors and helping them place orders. It can help in sending the customers down the sales funnel and getting closer to a much better customer service experience than ever.  

Chatbots and Virtual assistants can take over these critical tasks, streamline the whole process and make it much easier for the employees. They can perform a diverse range of tasks, assisting employees to put in minimal effort and resources. Enter the era of virtual assistants and stand out in the highly competitive zone of businesses. 

Read more at: https://gravitas.ai/future-of-al-in-education-trends-for-the-next-decade/

AI Education

Future of Al in Education: Trends for the Next Decade

The global AI in the education market touched USD 4 billion in 2022 and is expected to grow further.  AI can help reduce the time taken for difficult tasks such as grading or maintaining reports, and enhance the working of the classrooms while offering smart content creation and unique learning. The advancement in AI is fueling the growth of learners and tutors in the education sector. Here’s our take on what could be the future of AI in education. Let us take you through the predictions and how the significant AI in education trends might change over the next decade. 

More Personalised Learning 

Traditionally, the content of the course tends to remain the same throughout. With the advent of AI-based technologies, it is becoming easier to provide personalised learning experiences to students. The AI can adjust the content of the course based on the recommendations of the tutors. This can be helpful in raising the retention rate and might also benefit in enhancing student engagement. Well, if a student is learning a course according to their interests, it is likely that the outcome will be positive only. 

Assistance from AI-Powered Virtual Helpers 

Students may not always find it accessible to reach out to you or there are high chances that tutors may not be available after operating hours. In such cases, virtual assistants can prove to be highly beneficial. The assistants will answer queries to all the frequently asked questions and may provide you with access to the course materials. The assistants may take over and help schedule meetings with the advisors, reducing the time gap.  

One can even utilise AI-based technologies to provide instant and concise feedback to the students. This can help eliminate manual intervention and reduce the burden on the shoulders of the staff members. AI-powered chatbots and virtual assistants can be utilised for providing convenient support to students for issues related to mental health and tutoring. There are multiple ways to implement this technology for the betterment and growth of the students. 

Discover AI Trends in Education and Patterns  

There may be different batches of students enrolled for the same course. The more the number of students, the bigger the database will be. It can be a little difficult to skim through the large database and extract the right set of information. AI can be highly beneficial for the universities to understand the approach of the students and identify the key gaps and trends. This can also help them design the appropriate approach to help the students attain success. 

More Accessible and Inclusive 

While many schools and universities boast about inclusivity, there are chances of experiencing different situations if there is a language gap. AI-based technologies can help reduce the gap and improve the accessibility and inclusivity factor. The students can get help from the educational material and resources or even ask the AI to translate it for them. It can even improve the accessibility for students dealing with disabilities and help streamline the entire process of education for the students. 

Enhanced Learning  

AI can be used to make the learning process much more interactive. For instance, universities can incorporate gamification techniques to teach students or use the virtual process to conduct tests. This may be helpful in reducing the gap while making education a success for the students. The implementation of AI in the process can even help keep an eye on cyber issues and add a layer of protection to improve the cybersecurity aspect for the students.  

Besides this, learning also depends highly on the emotional state of the students. The future of AI may become more advanced with emotion recognition technology  helping the students to attain better in life. Trends of AI in education can also be used to enhance engagement. 

For tutors, it may help them identify and track the performance of the students. They can even match the abilities and interests for further processes of the placement and other tasks. We can say that the future of AI in education seems to be highly pleasing. The integration of AI can streamline the process for both the students as well as the tutors. Implement the technology and leverage the benefits of the same to develop better processes in the education sector. 

Read more at: https://gravitas.ai/implementing-al-assistants-in-your-practice/


AI Healthcare

Al Ophthalmology Assistants and Telemedicine: A Perfect Match

Ophthalmologists are practitioners trained to diagnose and perform medical and surgical interventions for eye diseases. Ophthalmologists treat a variety of conditions, ranging from cataracts, glaucoma and other vision-related problems. Looking at the stats, more than 10 million cataract extraction operations are performed annually. The stats are for one particular condition, followed by many others. This makes it alarming and keeps the professionals occupied. The eyes are the most important organ, enabling us to sense and view things in a better manner. Eye conditions need to be treated immediately on a priority basis, but the occupied nature of the ophthalmologists can be concerning or may even delay the procedure. This is where AI assistants and Telemedicine come into the picture and streamlines the entire process, making it convenient for both the patients as well as the medical professionals.  

Combination of AI Assistants and Telemedicine 

Artificial Intelligence is a technology designed to mimic human intelligence and perform tasks more efficiently. On the other hand, Telemedicine is a branch that focuses on the provision of remote clinical services, preferably via real-time two communication systems. Professional ophthalmologists cannot be present everywhere, and the problem can be resolved with the help of AI-powered assistants. Telemedicine caters to remote servicing and AI-powered Ophthalmologists make the perfect pair by assisting them in solving the queries. Here we have highlighted the benefits that the professionals can leverage by combining the benefits of AI-powered Ophthalmologists and Telemedicine.  

24*7 Patient Management 

Visual injuries are critical and a patient requires a good amount of care after the operation. One cannot expect any delays in the process. There are chances that the patient may experience any symptom which needs to be treated immediately. It can be an extremely difficult situation when the phone lines are busy or the patient is unable to contact the hospital authorities. Here, comes your AI-powered Ophthalmologists who will answer all the queries on your behalf and assist you with 24*7 Patient Management as well as Patient Engagement. We can say that this reduces the risk of human intervention which may even help eliminate the room for errors. 24*7 Engagement will even help keep the patients satisfied, fostering the overall relationship between the patient and the doctor. 

Pre and Post Operation Assistance 

Laser, cataract, and glaucoma are some of the vision impairments which would require critical operation surgery. Not only this, but an individual will also have to follow certain pre and post-care routines to ensure that the surgery is performed successfully. As mentioned, a doctor cannot be present anywhere. Think of how critical it would be if any patient has a query in the middle of the night. With the advent of telemedicine and AI-powered Ophthalmologists, this can be resolved. The assistants can provide pre and post-operation assistance which may help improve the effectiveness of the surgical procedure or medical treatment. 

Multi-Language Support 

Many patients like to communicate in their local language, while many are not proficient in a few languages. Whatever the reason, AI-powered Ophthalmologists can help resolve the concern by providing support in multiple languages. For instance, TINA has been a powerful tool for medical professionals, aiding them by providing care in 80+ languages.  

Improved Disease Diagnosis 

The accurate diagnosis depends on a variety of factors. AI can help keep track of all the symptoms that you faced, which may be beneficial in understanding the correct diagnosis of the disease. A patient can communicate with AI assistants, discuss their symptoms, and get the desired treatment. It will be an excellent assistance for the doctor as well as it may help in early detection and identification of the disease. 

Revolutionising Medicine and Eye Care with AI Assistants and Telemedicine

AI is poised to revolutionise medicine and eye care. The implementation of AI-powered Ophthalmologists and Telemedicine eliminates the bridge and barriers between patients and healthcare professionals. With 24*7 assistance and answers to all queries, it can be extremely efficient for medical healthcare professionals to provide superior quality care to patients. 

Read more at: https://gravitas.ai/implementing-al-assistants-in-your-practice/

Improving Patient Care with Artificial Intelligence (AI)


AI Healthcare Uncategorized

Implementing Al Assistants in Your Practice

Artificial intelligence is an outstanding technology that has implications in multiple sectors and industries. AI-powered technologies and innovations have already begun transforming the way we live and operate. We can see how the landscape of business industries has changed and many of the financial processes have already been automated. Medical care is another major sector that is highly using Artificial Intelligence and Machine Learning based innovations. Medical professionals are constantly looking to provide better patient care while being more efficient, and AI has definitely been a game changer in the sector. Let us discover how implementing AI assistants in your practice can benefit you and improve your daily operations. 

Accuracy is Everything 

Well, Medical is one such field that has zero room for errors. For a moment, you can go back to the processes and enter the data again, but there is no chance to continue any medical operation without complete knowledge of the patient’s history or results. Healthcare professionals can even be charged with the case of medical negligence in case of intentional faults. This is where artificial intelligence brings power to the field. Artificial Intelligence can be used to track the patient’s history and document the test results and prescriptions. When all the data is accessible, doctors may be able to take much better and well-informed decisions. If you are a healthcare professional, it will be extremely beneficial in your practice and may allow you to step up in your career. 

More Productivity 

Medical processes, themselves are time-consuming and complicated. You cannot complicate further by spending unnecessary time on data entry or any other manual task. Most medical professionals as well as staff members are working extra hours. By integrating AI into your practice, you can be much more productive. Think of how you can free up time and resources and allocate them to do more critical tasks. You may not even have to look for files or data, everything will be sorted on cloud-based platforms. Appointment management and scheduling are also some of the major concerns for most healthcare professionals. Patients can check online or with the bots about doctors’ availability and schedule. We can say it will be much more efficient to focus and manage your practice if you leverage AI in your operations. 

Flexible and Optimised 

Flexibility is another aspect that can be highly beneficial for medical operations. Most professionals tend to have designated working hours as well as emergency times. Well, leveraging AI not only creates room for more productivity but will allow you to be more flexible with your schedule. A conversational AI chatbot could be your virtual teammate who will handle the queries and look after the operations 24*7. You will no longer have to worry about any key member not being present. AI-based applications can be operated every day without any interruption. Henceforth, it can be beneficial for medical professionals to manage their time and schedules more efficiently. 

Less Human Intervention 

You may have staff members who may not be ideally from a medical background. This can be alarming in certain cases and may leave room for errors. For instance, a receptionist who is not from a medical background will not be able to answer the queries of the patients or potential clients. It will be extremely time-consuming if the receptionist has to coordinate with the doctors every time for small things. On the other hand, artificial intelligence-based applications and bots can be trained to answer queries in a specific form. There is no chance that they will not answer it in that particular way. You can stay relaxed and at peace while the bots handle the operations effectively. 

Data Insights and Extraction 

Implementing AI in your practice makes it easier to extract and analyze the data with more precision. It will help take out the key points and results that should be taken care of. Furthermore, it can be extremely beneficial in designing personalised care for patients. Medicine is a field that is continually evolving, and the treatments will also have to evolve in accordance with the patient’s health. One can leverage Artificial Intelligence to study patients’ health and new drugs. This can be helpful and provide a clear understanding needed for designing personalised care and treatment for the patients. 


The implementation of Artificial Intelligence is definitely more cost-effective and efficient than hiring multiple employees for different tasks and responsibilities. Technology is transforming the way we operate, and AI allows us to handle tasks with much more speed. Answering calls, common queries, scheduling appointments or asking the doctors for their availability are tedious tasks that can be time-consuming. Implementing AI in your practice can reduce the time spent on these tasks and make it much more efficient. In other cases, you may even have to spend time training your employees and providing them complete onboarding tour. However, you should be careful and consider hiring employees who are much more proficient with technologies and artificial intelligence. 

Enhance Doctor-Patient Relationship  

Experience is one of the major concerns why most people stick to a particular doctor. If your clinic is supremely busy, you will need assistance from the right professionals. With the implementation of AI, you can enhance your productivity as well as your relationship with the patients. You can demand the bots to follow up with the patients and streamline the whole process. Integrating AI will bring ease along with the peace of mind, making sure that your relationship with the patients is intact and strong. 

 Read more at: https://gravitas.ai/tina-your-intelligent-virtual-assistant-why-is-she-better-than-any-other-chatbot/

TINA, Your Intelligent Virtual Assistant: Why is She Better Than Any Other Chatbot

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